Hi eBay sellers,
To continue to bring you the delivery services and developments via eBay delivery that you expect, we’ll be changing the service provider from Shutl to Packlink on 25 July.
Packlink is an established eBay service provider currently providing similar services for our French, Italian and Spanish sites.They’ve been doing so for a number of years.
Packlink will offer the same delivery services (next day, standard, collection and drop off) currently offered by Shutl, with the exception of Collect+, for the same great value of rates. There won’t be any rate changes as a result of this change in service provider.
As part of this change, eBay delivery will also be introducing new payment options including credit and debit cards. In addition to the new payment methods, you’ll also be able to pay on print (or pay as you go), as well as continue to have the option to pay on invoice.
Who does it affect?
This will affect both business and consumer sellers from 25 July. When listing an item you’ll no longer see any Shutl delivery services as they’ll be replaced by Packlink. For example: the option for “eBay delivery – Shutl 2-3 days” will now be labelled as “eBay delivery – Packlink 2-3 days”. For items that are automatically relisted this delivery service change will happen automatically.
What do I need to know?
From 25 July, you’ll be migrated over the course of a few weeks to Packlink. On first use, you’ll be asked to accept the terms and conditions of our new service provider and also to sign up to a new billing agreement to replace the one you set up with Shutl.
If you don’t want your listings to be relisted automatically with services provided by our new service provider after 25 July, please update the delivery services for your listings accordingly.
Many thanks,
The eBay delivery team
