30 January, 2013 | 11:26AM GMT
Hello
For 3 hours on Monday morning UK time (approximately 7am to 9:45am), PayPal experienced a technical issue where a small proportion of customers made duplicate transactions when they did not receive a notification that their original payment went through. This issue has been resolved. All customers will be refunded for duplicate transactions as soon as possible.
We are also aware that as a consequence of this technical issue some sellers have experienced confusion with regards to payment reconciliation of transactions on eBay.co.uk during that time. We are currently identifying all affected transactions and will be communicating directly with those sellers that have been impacted.
We apologise for the inconvenience this has caused and will work will all buyers and sellers to make sure things are put right as soon as possible.
Regards,
The eBay.co.uk Team
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