Providing best-in-class customer service is a cornerstone of the Refurbished on eBay programme. To build trust at every touchpoint, sellers need to maintain high performance in a number of areas. From returns to items not received, personalised analytics are the key to understanding what you’re doing well, and where you can improve.
We’re excited to introduce a seller performance dashboard that puts analytics at your fingertips. Here’s how it can fuel your business growth:
- View key metrics all in one place. From items not received to returns and “item not as described” reports, see your transaction data quickly and assess your performance against our baseline programme requirements.
- Resolve customer issues promptly. Quickly see whether you’re meeting the Refurbished on eBay programme requirements, then take action to improve your performance in critical areas.
- Access and download your reports anytime. Your dashboard lives in your Seller Hub, where you can easily review your reports or download your transactions.
We encourage sellers of refurbished products to explore the dashboard today.
Want to know more about the programme requirements for Refurbished on eBay? Refer to your Seller contract for the specific metrics used to measure your performance. We’re constantly improving it and value your feedback. Feel free to contact us anytime at refurbishedprogramme@ebay.com.
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