Non Payment buyer has 42 Non Payments Against her. Why is eBay allowing this?

[Anonymous]

Non payment from ebayer, I cancelled it then checked there feedback. In hignsight I should of done that first. I counted 42 non payments. I tried to get through to them but no answer. I'm wondering why eBay has allowed this person to upset so many sellers.

[ile136yz]

Report the Seller, so it will form a record of this eBayers history of non-payment.

[*guinevere*]

Oh dear. 42 sellers who have allowed this non payer to get away with not paying.

Buyers ger 4 days to pay. If they don't, on day 5 sellers get the option to cancel  with the reason: "buyer didn't pay".

Seller gets a fee credit, buyer gets a non payment strike on their account. If they get 2 non payment strikes in a 12 month period they will be prevented on bidding/buying from sellers who have their buyer preferences set to block members with 2 or more non payment strikes.

You get your selling fees credited, and neither of you can leave feedbCK.

If just 2 of those sellers had done this instead of leaving silly false positive feedbacks that do no good whatsoever, that buyer would have been unable to bid on your items, and saved you a lot of hassle.

Buyer Requirements

[pixiesen2012]

you cannot 'see' non payment strikes

if you can 'see' a person hasn't paid 42 times it means that many people have left positive feedback for not being paid!

the option for sellers to leave negative feedback was removed over 14 years ago!!

ebay removed the option for sellers and introduced non payment strikes instead,

these work really well if sellers do it properly, (if the non payer has received positive feedback for not paying those sellers have broken the rules and not helped anyone, apart from the non payer!)

when you have a non payer you need to cancel the sale after 4 days choosing buyer didn't pay as the reason to stop ebay charging final value fees and give them a non payment strike or have it set to automatically close after 4 days

http://pages.ebay.co.uk/help/sell/unpaid-items.html

then add the non payers ID to your blocked list

https://www.ebay.co.uk/bmgt/BuyerBlock

then set you bidder requirements to block bidders with two or more non payment strikes in the last 12 months

https://www.ebay.co.uk/bmgt/buyerrequirements

[vintagebikecave]

Hi, after another non payment I went to leave feedback (which has to be positive), I always leave a message in Caps saying 'NO COMMUNICATION, NO PAYMENT, STAY AWAY FROM THIS BUYER' and couldn't do it, It seems that Ebay now does not allow feedback of any kind to be posted on non payers. This sort of behavior need flagging up to be fair to sellers. By the way, if anyone mucks me about I always block them so no longer can they waste my time. Happy Xmas! 

[vintagebikecave]

I don't understand, surely everyone of the sellers had to cancel the item after 4 days of non payment, otherwise they could not so easily relist it. So if what you say is true, after two 'did not pays' then a bad buyer would be banned?

[pixiesen2012]

leaving negative comments on positive feedback helps no one! ( and is against the rules)

all you do is increase the non payers positive feedback score,

people don't bother to scroll through and read positive feedback, they just see the 100% feedback score

when you have a non payer you need to cancel the sale after 4 days choosing buyer didn't pay as the reason to stop ebay charging final value fees and give them a non payment strike or have it set to automatically close after 4 days

http://pages.ebay.co.uk/help/sell/unpaid-items.html

then add the non payers ID to your blocked list

https://www.ebay.co.uk/bmgt/BuyerBlock

then set you bidder requirements to block bidders with two or more non payment strikes in the last 12 months

https://www.ebay.co.uk/bmgt/buyerrequirements

[Anonymous]

42 non payments and still buying, have not been shut down, no ban from eBay.

[pixiesen2012]

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@Anonymous wrote:

42 non payments and still buying, have not been shut down, no ban from eBay.

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that's because the sellers left positive feedback for non payment

when they should have completed non payment cases

ebay don't read the feedback they just see 42 sellers who had a positive experience with that person!

[*guinevere*]

Please re-read the responses to your initial question, which explains why this buyer is still operating. 

[pixiesen2012]

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@vintagebikecave wrote:

I don't understand, surely everyone of the sellers had to cancel the item after 4 days of non payment, otherwise they could not so easily relist it. So if what you say is true, after two 'did not pays' then a bad buyer would be banned?

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sellers don't have to complete non payment cases to be able to relist

they can just relist straight away

ebay don't 'ban' non payers,

they just give them 'strikes' (when sellers complete cases) and leave it up to sellers to set their bidder requirements to ban them

[wildduck24]

I do this all the time .  I let ebay cancel for non payment, I block them  but it doesn't help does it.  10 days of bidding, then bids  up the item, then gets 4 days to pay and doesn't.  If payment was taken on auto pay, the same as offers when a bid is won, it  would filter out this army of non paying, time wasting , no gooders.  Why on earth do they not answer a message when you politely (My politeness is running out now) ask them if they still want the item. 5 non payers this week and one asked me if I would  wait till the end of the week would definitely pay on Friday.  Did they ?  NO.  Stopped answering messages.  EBay are letting this rude bunch of people get away with this.

[wildduck24]

No a bad buyer is not always banned.  If every seller waited for eBay's 4 days which often is longer because eBay go on a go slow over weekends then a vast majority would go out of business or the money they were trying to make to pay a bill is not viable as they have waited so long for someone to pay.  Then the process starts again another 7-10 days of bidding, another 4 days to pay and guess what another non payer.   Ebay needs to start auto pay when bidding ends.  Winning bidder has payment taken.  Ebay says s winning bid means sold, then take the payment .  I have started listing on buy it now as bidders , if you get any, don't bid until the item is practically finished.

[wildduck24]

The fault also lies with not being able to leave negative feedback for a buyer.  Someone who had not paid 42 times and every seller left feedback saying not paid, the buyer would still have 100% feedback as every feedback left is POSITIVE.  Do you not see the stupidity if this ebay?

[*help_no_brakes*]

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@wildduck24 wrote:

The fault also lies with not being able to leave negative feedback for a buyer.  Someone who had not paid 42 times and every seller left feedback saying not paid, the buyer would still have 100% feedback as every feedback left is POSITIVE.  Do you not see the stupidity if this ebay?

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I see the "stupidity" of sellers who regard not being paid as a positive experience,

Negative feedback will not prevent a buyer from not paying.

Correctly cancelling as unpaid & correctly set Buer Requirements are very effective tools.

[*help_no_brakes*]

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@wildduck24 wrote:

No a bad buyer is not always banned.  If every seller waited for eBay's 4 days which often is longer because eBay go on a go slow over weekends then a vast majority would go out of business or the money they were trying to make to pay a bill is not viable as they have waited so long for someone to pay.  Then the process starts again another 7-10 days of bidding, another 4 days to pay and guess what another non payer.   Ebay needs to start auto pay when bidding ends.  Winning bidder has payment taken.  Ebay says s winning bid means sold, then take the payment .  I have started listing on buy it now as bidders , if you get any, don't bid until the item is practically finished.

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eBay do not "go on a go slow over weekends".

You may wish to check your unpaid preferences.

https://www.ebay.co.uk/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137&st=3&pos=1&qu...

[wildduck24]

No but it will let other sellers see the Negative side of things. If every
feedback is deemed as positive they are building up positive feedback. I
personally, report, block and do not leave feedback.

[*help_no_brakes*]

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@wildduck24 wrote:
No but it will let other sellers see the Negative side of things. If every
feedback is deemed as positive they are building up positive feedback. I
personally, report, block and do not leave feedback.

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 If a buyer snipes my auction how would the "Negative side of things" help me?

If they pay & have a gazillion negs what would you then do?

[wildduck24]

If I am looking at someone’s feedback and see a gazillion negs and for some
unknown reason they have paid for my item then great but the negatives
show if they bid again I am likely to get stung and it shows other sellers
that they are bidding and not paying. The continuous stream of positive
ticks just makes the inexperienced seller think the buyer is 100%
positive. I am not saying it will help you if you have already been stung
but it would help others to make up their own mind in the future.

[*help_no_brakes*]

The very few times I have been "stung" by a repeat non payer who slipped through my Buyer Requirements is when I have seen that they have a number of false positives for non payment.

This leads me to surmise that those sellers threw me under the bus by not cancelling as unpaid & instead leaving useless false positive feedback.