@spatty83
Hi, eBay don't do emails for general stuff. If you don't have an eBay case open then you are too late to start one now. You do have 180 days from the payment date to open a Paypal case, using their security centre.
Once you open a Paypal case, you must escalate it within 20 days of opening and these are not calendar days but 24-hour periods timed to the second that the case opens.
Ignore anything the seller might say and stick with the case. Don't allow the seller to stall you this time.
________________
I bid, I win, I pay - you deliver