Your February 2024 Seller Update
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I purchased a set of outdoor lights in may but put then up 2 weeks ago. The bulbs are filling with water . They are guaranteed for 12 months but am getting no reply off the seller. How does ebay help to enforce this ( if at all ) Cheers...
There has been issues with my bank account that has meant I've had to cancel my listing.The problem is, as I never entered my bank details, so I didnt receive the buyer's money so I am unable to refund them as the money is with ebay right now. What d...
How to send all items in one parcel if the buyer already paid separately for them
I recently bought a tarot pack that appeared to be being posted from Staffordshire.Now the delivery info says it's coming from China.It is therefore a rip-off counterfeit of the original design - and I try very hard not to buy from China.What is happ...
Why do ebay say collect + is available in all argos stores, when this is not true?
Parcel send for Packling Ebay.not delivered .open case to packling.buyer send message is want now quickly refund, buyer open case for ebay, i contact to ebay ,ebay confirm hold case for 10 day when resolved Packling where is parcel.the same day ebay ...
Hi I have bought a watch bracelet that turns out to be fake how do I get my money back as the buyer says no refunds on his add but he advertised the listing as a genuine item. Thanks
Is it ok to sell an antique wine bottle in a basket whch was converted to a lamp many years ago but has no plug? Ebay help only directs to irrelevant links.
Hello ebay community, some help understanding why the following is happening please: 1. I am a seller based in the UK, and have listed around 100 books via my seller account on ebay.co.uk with ebay's Global Shipping Programme (GSP) set as the interna...
When buying with the app- when asked to pay- it automatically pays with an account I haven't chosen. I want to use my paypal account but don't know how to change this. please help?
Hi. I checked bout as a guest and cannot track my item. I have the tracking number but ebay just send me and automated email and it doesn't help. Despite the help centre, the chats a robot and doesn't help either?
Hi, I work for a small charity selling items on eBay. A few weeks ago we sold two items to different buyers. Unfortunately they were mixed up & sent to the wrong buyers. One item was worth £14,99 the other £39.99. The buyer who had received the £14.9...
Hi,im looking for ebay contact no please for request of a refund from buyer. Can anyone help please
I sold an item on ebay recently, shipped it and got paid. However, last Friday the buyer opened a return request stating that the box the item arrived in was in terrible condition. The photo included showed the box ripped up, intentionally. There is ...
I would like to start using click and collect. I dont know how to print address labels. So I have done by hand so far. .... But parcels have gone missing etcI would like to use click and collect. Is there anyway to do this? And an explanation would b...
I have a transaction out of my bank and i dont have an order on my ebay account for this how do i get this checked please
I cancled an order after payment because of the days before delivery anf the seller hasn't replied meWhat can i do
I was contacted on email from a buyer saying they will give me cash for the item I posted.Not sure if the email came via ebay.Should I reply to this, as I thought all sales were handled via the ebay site?
Hi.yesterday the buyer won the auction and paid for it. today he canceled and if he cancels the order e Bay wants to charge me £58. why if it's not my decision to cancel? I don't know what to do now?
i cant do the passkey thing because I dont know how to set up face recognition and it doesnt recognise my password. so I cant buy something
Close dispute
how do you upload a short video to send to a buyer who is having issues with the product they recieved
I recently sold an item weighed it sent it 48 hrs tracked .post office weighed it accepted it .buyer now saying never received as it is at their sorting office and they won't release until they pay another £3.50. The buyer has now requested a refund ...
I mistakenly did not notice minor damage, buyer requested refund which i did, however i have not been able to arrange collection or post of the goods, buyer says ebay have told him dispute is closed and he has no longer got the goods, I too can see e...
I inadvertently listed an item that was then banned (I fully accept this)...But how do I remove that item from my unsold listing.The normal tick box beside the listing is not available.
Hi AllCan anyone tell me how I might keep track of the Offers I've sent out. Thanks
Hi, I have sold an item on ebay for £48 +£3.71 postage which came to £51.71 in total. EBay took £7.14 and £3.71 and then transferred £40.76 to my bank account. My question is ebay have also taken £3.71 from my bank account so it looks like I have bee...
Just bought 2 Ford badges for £7.60 ( for both ) delivery was £10.80.when I paid it they had charged me £27.60. I tried to cancel the order. The money has left my account and the items are not in my purchases list. I don't know what to do next?thanks
Why am I being charged vat. Sold to Mexico
Hi Just looking for some help. I sold an item this week and the buyer is claiming it's not as described, he said he was expecting it new even though it was sold as used and in the description as great condition. He is also claiming a couple of defect...
Hi. I have filled in an online claim 'form' on the Royal mail website for an item (aftershave) that was thrown over my garden fence and smashed!Does anyone have any experince regards Royal mail taking responsibilty and paying me the money (£84) back,...
I don't understand why l got a message saying that a purchase could not be complete because the item could not be postage international three weeks after the purchase and after l had been sent an email saying it was on its way some two weeks ago. Ver...
I recently paid for an item that I haven't received and was delivered to the wrong address, because the delivery have proof of delivery to the wrong address it's making it harder for me to get a refund even though they have proved it's to the wrong a...
buyer is requesting £99.90 to cancel a current order I have with them stating ebay fees that need to be paid, what shall I do, they wont cancel the order unless I pay them directly the money?
Certain categories won't let you charge realistic fees. E.g. I sold 3 cds and selected 2nd class singed for, and the maximum it would let me charge was £3.50 where it actually cost £5.09 , how can this be rectified?
I'm away for 2 weeks and physically can't receive returns yet people keep sending. What can I do!! Why isn't eBay assisting? Thank you for your advice!
I paid £750 last July for tickets for a concert, I have all the details and screenshot of an agreement being made. There feedback is 100% since 2020 and looks like it's a regular thing they have done. I paid via PayPal credit so all transactions are ...
Hi there.Years ago I listed a shirt with full description.2 months ago a buyer buys it, obviously without reading the description, I post it in the same day with a tracking number.When he received the item, he founds out that it does not fit him, and...
Greetings, all! On May 2 and May 18 I bought the following two perfumes from the same seller in eBay.de through debit card - Armani Stronger with You Leather & Armani Stronger with You Absolutely, respectively. They were shipped to an address in Germ...
I haven’t sold anything since 2018, but never previously experienced the problem I have now. I’ve prepared a listing and uploaded 24 photos but, when I go to Review, I can only see Main photo. Nothing I do will click through the other images, which a...
Kettle bought in January and went faulty. Replacement sent and has now also failed. The seller refuse to take the matter further although it is still in warranty
Hi I have bought a Véhicule and pay 2 day after via ebay, and the seller cancel because I Don t contact immediately (I m at work) and he say i give to the other better actionner
Hello, I am trying to pay for a parcel that ships to my country, seller has confirmed it ships, item description says it ships there and gives quote. When I go to pay for it, it comes up with Seller does not post to this address. How do I proceeed?
HiI sell various items and I have decided to narrow down to a few niches, what's the best way of selling what I have quickly, sale or coupon - or there is another way? Thanks
I paid fully for an item that has not arrived. When I read details, the item paid for in full, shows asthe postage charge paid fir, after a 16 days I read on tracking, that Royal Mail still has this item in their system, and Royal Mail is requesting ...
eBay say I will receive a return label by 7th June. Where will I find it? Who issues it? I have no idea.
I sold an item for £10.50 plus £3.50 postage - that is £14.00 total. I received a payment from Ebay for £10 and then I still had to pay £3.19 myself for the postage through paypal. My net income for the sale is then £6.81 after posting. The buyer sho...
Hi I listed a camera this evening and opened it to offers with a minimum offer amount of £25, I was contacted soon after with an offer of £25, I declined advising the person that I was looking for more, the person then messaged me asking what was the...
Hi - I live in the UK but when I try to create a listing the currency is in $ rather than £
Thank you eBay for randomly holding my money for a week unnecessarily, afer over 20 years of mebership.As a big thank you to eBay once my funds are released I iwill not use this account for 2 years, so a nett loss of aprox.£2000+ and a good customer ...
I received an email from EBAY saying Activity on your account didn't follow our Abusive buyer policy. Buyers may not misuse feedback, returns, buyer protection programmes, or payment dispute processes.What activity didn't follow the policy - Filing e...
Hi, I bought a hat and I have had to pay extra postage as the seller hadn't paid enough, anyway I've paid it and contacted the seller three times, he ignored me, then I said last chance and he replied asking how he pays me, I said PayPal, I haven't h...
Here's a timeline of events: 24 May - I purchased some products from a seller with a 48 hour delivery service. 25 May - seller "dispatched" the items (all tracking says is that collection was requested and hasn't been updated since). 31 May - I conta...
Help !I need to add postage & insurance to a sold item, how do I do this ?I have sent a payment reminder with the ammended sum but the buyer says he's not received it How do I add the postage & insurance ?TIAWrighty85
I cancelled an item but suddenly two of my items were cancelled one which had been paid for. I would like to reinstate that order but don't know how. I can't speak to anyone I can only text with a robot which doesn't understand. Any ideas what to do?
I purchased 4× new makita 6amp batteries end of Feb. 6 wks later 1 packed up, took it to makita agent & it was fake. Also been charged 3181 times. Contacted the seller & was promised a refund. Sent the items back & still haven't received my refund. N...
Looking to purchase Blissy pillow cases. I've seen several suppliers using the name Blissy in their posts but their merchandise is not stamped with logo and is a fraction of the price of Blissy. How can authenticity be obtained?
i ordered an item was ment to be delivered today but it hasn't shown i've tried to contact seller but nothing i checked out as a gues and i want a refund ive tried talking to an automated convo but keep going in circles please help me
I listed an item on eBay for sale but it's not showing up on my account yet and it's been 3 weeks since I listed it
Hello I'm wondering if anyone can help ? I have sold an item and whilst I have described it accurately, I have put the wrong photos on the piece. (In this case the photos were of a similar item more than twice the size and 2.5 times the value.) My qu...
Hello, Does anyone know if the find a seller option still exists?
I recently sold a fairly expensive mobile handset which was listed honestly and all the pictures to back up my sale. The purchaser has messaged saying not as described and has marks and chips on the edges. No it didn't and I'm convinced the pics I've...
I did not received this item I ordered which was OE049070378GB
The seller is not responding to my messages about a item I purchased with warranty what do I do ?
I paid and the price was deducted from my card, but on eBay it says that I did not pay. What should I do??
Hey,Can anyone please tell me when I buy a postage label ebay charge a postage amount from my PayPal account and also from my eBay account. Why they charge me twice for delivering only one item.That's not fair.
Hello a seller savey uk sent me refund for 1 box of nicotine gum when I ordered 6 boxesnow I can't contact an agent it just sends me to irrelevant info boxes seller doesn't reply to my messages but nothing new there what can I do ????
Buyer has bought an item from me and has given the address as a prison in Wales. Are you allowed to send ebay items to prisons? Thanks for any help.
Hi,I received random messages from an EBay member( not even buyer) who accused me of over pricing stuff and accused me of getting it from a well known discount company. I have not done anything wrong and work with very little money made if at all. I ...
Hi.. I sent back item by myself ( I can't use EBay provided label.. because seller provided wrong weight!) how I can add return tracking? EBay still shows return label still not scanned, but I use Royal Mail label!
Hi, a Buyer has paid for 3 CDS before I could him invoice for change of postage. So now I have to send them out separately. How can I get around this ?Thanks
can anyone point us in the right direction? we are uk seller and shipping an item to canada where the buyers registered address is in the uk. eBay has charged VAT and no shipping fee has been applied. can anyone help with why? and how do we fix this?...
eBay is boasting about clothing sales being "free" to list but that only relates to 1000 items per month. Is this really misleading or am I missing something? It's been free to list 1000 items for ages, so it's nothing new.
I bought an item , the tracking number has been provide but item remain at the delivery hub , it's almost 9 days now and no update on it
Hi. I brought items as a guest so there's no account of my purchases on my actual eBay. I have emailed the seller 4 times asking for a refund but they choosing to ignore me. How else can I take this further to get help?
I purchased a watch on 31 may paid in full nothing from seller no response on 3 separate occasions
Can anyone help with returning ab item which is not showing on my orders
How do I enter the 6 digit code from buyer so funds are released?
My drafts are listed, ready to sell, how do I put them on eBay now? What do I click, what do I Press, so that these drafts are now live products to sell? No info in Manage drafts, that says anything what I need to know, why is it so difficult? Or do ...
I have received an item which I did not order and there are no seller details so that I can contact them. The package came from Orange Connex Rugby and on the destination label it had ebayn92jp7y tagged on to my address.Has anyone any idea as to how ...
How do I delete products for sale in my account?
Good morning I'm order baby safe gate but is too big and I wan t return and I order smaller but I'm receiving again this same size勞i need return 2 baby gate for this moment.I go for post office but the ticket from ebey is only for 2 kg but one item i...
Hi,im dealing with a return request made for a thing I sold. While I was packing it i measured and turned out I've made a mistake with measurements. I immediately contacted the buyer explaining everything and giving her opinion to cancel no bother. A...
Hey How can I contact ebay regarding an item that did not arrive without using the website?If I click on the item that did not arrive I get an error message saying 'We ran into a problem. Please go back and try again.' so I am unable to progress usin...
Hi i bought a thing and did pay for a global shipping at 25 May but still havent got my items. I got a email like a week ago with a link about tracking my post but the link doesnt even work. It should have arrived by now since when i order something ...
Warning about these 2Ltr food choppers being sold by some sellers on eBay.please be aware that cheap once can be dangerous. Right now my son is in hospital suffering from poisonous rust coming from these choppers and he has been very poorlyYou need t...
Being new to selling, Buyer has collected but did not share code with me (this is something I was not aware that he had to do)I have tried to message him, but have had no reply back.
First time ebay seller and guy collected item. He never said & I didn't realise needed a code to release funds. He's not replying so how do I get paid?
Hello, my friend is a longstanding seller in ebay. She's 84, & been taken into hospital. She's quite poorly & memory not good. She's worried about her selling page & parcels to deliver etc. She can't remember her username so we can't access her page....
I have just received an item that along with my address (on the address label) the seller also included my telephone number. Since then I have received quite a few calls from scammers and people I don't know.What can I do?
Hi, I have just bought a big ticket item (Nearly £5k) from a seller who has 100% positive feedback but when I messaged to arrange to collect it, he has replied saying ebay has suspended his selling account and he hasn't received the funds. I haven't ...
Buyer would like to return item. eBay have sent him postal label with wrong address on label. Address on label is a previous address more then 10 years old. eBay have got correct primary return address.I have sent request to buyer to do address corre...
I purchased a drone from Ebay. Evri delivered an empty box.I emailed the seller to ask for proof of posting to check weigh of box when posted - no reply.I contacted ebay for help. They opened a case then closed the case no refund I am not able to app...
The seller sent a non-working productI live in Ukraine, so the parcel was on its way to me from the UK for a long timeDuring this period, the return period for the product expired The product arrived well packaged but it does not turn on and the comp...
Hi, how do we refund £3.50 postage to a buyer ?
im trying to buy a box of rizla cigareete papers they ask for id so i sent them pics of my passport n my electoral card ,they still wont accept that as i.d what can one do
Sold an item on ebay, delivered it myself to the customer he is happy I am happy but the item just sits as dispatched and I have no way of saying it has been delivered. Feedback from both sides received as happy so just need to somehow say it has bee...
How can I request ebay to add two new brands under refine search options.Accurascale Cavalex
A random bid appeared suddenly on my account for an item I've never seen and definitely never bid on. I only found out because I got an email telling me "Your bid is winning". I never received any notification about anyone trying to access my account...
Hi help please, I bought 10 tables, arrived all the tops are water damaged and breaking, the tables also are not as described and do not tilt to put away. have requested refund and seller is ignoring me and then has offered me £200 instead of the £31...
I've received an email saying I overpaid the postage a buyer payed and I'm confused whether they're refunding me the extra money or are going to leave it. This order was from the 17th may and I didn't even realise. I've tried contacting the ai chat...
I have a soap dispenser that has stop working. However I can not find the seller as eBay have removed it from my purchase history. Any ideas. EBay are of no help what so ever they make it as hard as possible to contact them. They like your money but ...
Hi so I've bought these boots on Ebay from Italy they are here in the country now and ready to be shipped, only problem is I need to pay customs fees but have no idea how to through packlink and they aren't much help either
HiI purchased some drill batteries from a big eBay seller and they are defective/ not fit for purpose.I explained to seller I did not want the items and please provide a return address and I'll pay for postage back to them.They replied suggesting I k...
Hi,I am trying to pay e bay fees for an item that I have sold. I have got minus fees which need paying,but I have a linked card so can't understand why they can't automatically take what is owed to them. Also have tried to pay several times,but keeps...
Hi, I sold today shoes the buyer created the account on EBay today. I sold in March shoes to one customer he told the EBay that he never get the shoes and I'm without shoes and money. I afraid to send it
I've been prevented from listing a rifle scope for sale because it may be on the US prohibited munitions list, despite the fact that other people have already listed the same item. How do I proceed?
I love watches, so I buy and sell on eBay and it helps to fund my collecting. But on four occasions over the past 7 months my account has been suspended for (according to eBay) selling counterfeit watches. I promise you on the lives of my children, I...
I run a small business on another account where I sell second-hand electrical goods, mostly cameras. I'm really struggling to find an insurance company which will cover me for product liability. I've spoken to around ten insurers and brokers and the ...
I bought a Matrix Ultimate Collection box for the lowest possible bid (which is completely fair along side eBay selling and buying rules)Seller didn't set up the minimum price for an item so for me it clearly means "I'm paying that much for how much ...
So I owe ebay 100$ for a lost item And while I can receive money I have no way of paying ebay since the money was already send to my bank account. ever since they removed paypall dealing with refunds has been a true pain. Is there any way to pay ebay...
eBay as tried taking money off meiv cancelled my order on the mower with the seller I emailed him he said it was ok thanks for letting him know
im trying to change my payment card but when i go to the page nothing is happening anything i click on to delete add or do anything isnt responding?
Hey guys. I tried to sell an item but it refused to list it because it said it was outside of China! I live in the UK and all of my details are for the UK. Help please
Im not able to leave feedback for a purchase
Can I use Paypal wlwoth amex ? eBay has decided to no longer accept American Express globally effective Aug. 17 due to the unacceptably high fees American Express charges for processing credit card transaction
I have tried several times to contact and complain about a rose which arrived dead (NOT dormant!) I have received no reply from this seller or from ebay. Time is running out for a refund and I want my money back. How on earth do I get a useful respon...
Sold a tshirt buyer was not happy so sent back for a refund .when I received the item back the buyer want £5 for the postage for sending the item back but I don't know how you pay this
Ebay have taken money from my bank account without my consent.They say my funds did not cover postage label cost at time of purchase.Have always been well within my postage limits ie weight,size etc as I have only sold small items & use evri for conv...
i ordered a camera which i received and have now received an invoice from Fedex requesting nearly hundred pounds for postage - this was not agreed when ordering or neither nay mention of postage costs - please advise
How do I cancel a return request? I am the buyer. A replacement has been offered
Bought in a morning under a year ago with a year's warranty only been up five weeks at the most Got in touch with Sally sin. It was wearing tea and clearly you can see this stitchen is coming away
Hi, I returned an item to seller which they received on 1 June but I still haven't received refund. Ebay sent message saying if refund not received by today to ask them to step in but I cannot see any option to ask them to step in. It also states the...
the buyer messaged me this,he clearly bought the item from the photos and seems to be suggesting money back,I don't feel this is right, what are my options
Hi been trying so hard to not get negative feedback but got negative feedback from a guy who had not even got his order yet. It wasn't late or anything. I asked ebay and they said it couldn't be removed. Just feel like giving up.
Hi I purchased an item on the 19th May and paid for it. Seller keeps emailing me about confirming delivery but I can't find how to. Seller keeps bothering me.
I bought a faulty fitbit and the seller is refusing to help or refund. I can't see any option for 'ebay step in and help' in purchases. Could anyone help? Thanks.
hiI have purchased an item that was collection only. however it was agreed with the seller prior to purchase that I would arrange for a courier. I have paid via PayPal. the seller is a little nervous as they won't be provided the qr collection code w...
Hi Please can anyone help. I want to list some items that have variations ie action figures or t shirts etc I have tried the tool but I don't seem to be doing it right I have tried & tried now losing the will. Can anyone do me a step by step /screen ...
I recently sold 2 pairs of trainers to the same buyer and both arrived at the authentication center, 1 pair passed and was shipped while the second is still not had any updates. I got a message from the buyer to say he has recieved his delivery but t...
I've totally forgotten how to combine postages - a buyer wants to buy more than one of my 'buy it now' items. I seem to have a vague recollection of creating a new invoice so the buyer doesn't pay the postage on each item but it's all a blur.Any help...
30th May I bought item, system shows since that it's been paid for though never moves to despatched or delivered as it's not been. During this messaged seller 3xs without a single reply bk. I am made to wait until 05/06 today to nark my goods as not ...
I had to pay Royal Mail in order to receive my item because the seller paid insufficient postage, but seller says they can only refund the price of the item, which was less than the price of the extra postage I paid. Any ideas how to retrieve the ful...
I've sold the first item on Ebay, I booked 24hours tracked delivery and paid the shipping fee to Ebay two days ago and the parcel hasn't been collected neither yesterday, nor today. Any advice please, would be greatly appreciated.
Help can anyone help me i have had to update my bank fir payments although i have. Had a payment already to that account but when i put account details in it putting in ebay name not by full name as would be on bank account alrhough my selling bank a...
My buyer has arranged for a courier to collect from myself and deliver item to his home address. He is asking for my email address to send me a label to attach to the parcel. Ebay will not allow me to send my email. Is there a way for me to receive t...
Hi everyoneI sold an item on here a few weeks ago, it was paid for straight away. The buyer still hasn't collected the item (it's furniture). A few weeks have past now. I've sent lots of messages and the buyer does reply but not really saying when th...
I bought wallflower mini plug plants in October. They seemed ok at the time but they were very small. These have turned out to not be what I ordered - I waited to see how they would grow and flower - nothing as yet. Others I ordered from another grow...
I had about 300 100% positive feedback; after an OS update, I had to start again from ZERO feedback. Is there any way I could regain my previous score? My account stayed the same after the change (user name, all details) but now I look like total new...
I have already paid for your sticker, now you are telling me to buy another one, I have complied with your rules, now I am expecting the product, I will not pay for shipping twice.
Essentially, I sold an iPhone on GSP and the buyer opened a claim saying the phone was damaged. The phone was Brand new upon dispatch. Then ebay emailed saying that both the buyer will recieve a refund and I will keep my funds. Then ebay never sent t...
Hi can't get answers from eBay and keep getting tossed around by press this and press that option just need edit old feedback
The purchase of Tetra Medifin pond treatment arrived 30th May, the problem is that the label reads " Do not use after expiry date EXPIRY DATE 06 /24 this product can not be usedThank you for your attention S. Routledge
A buyer has bid thousands of pounds on an item that I was expecting to go for a few pounds obviously I'm very suspicious
Hi lovely People-hope everyone is okay!I was about to ship my item but found that the GSP reference is not correct. since there is no one to get hold of from ebay, what am I supposed to do? Thank you All, Rob
Hi. I've sold a low value top, set the postage for large letter - which is what the buyer has paid for. I didn't look properly when I bought the postage label but can now seeit's way more than the buyer paid, and that is needed. The little top is fin...
As seller I have spoken to post office they are checking tracking supposed to respond within 10 working days, what are the next actions for the seller or buyer please?
is there anyway you can actually speak or chat or even send an email to a human in eBay ? i purchased an iteam from a 5 stars seller, the postal services is set for 3-5 days, today is day 5 however the status of my order hasnt been updated from paid,...
Hi there item bought said free P&P, royal mail charged me £5 as the seller underpaid the postage.I have contacted them twice but no response . can anyone please tell me how to move forward? i cant see how to get eBay involved.. thanks
Hi How can I find a ltem I sold 2 years ago
I have contacted the seller of the item order no 23-22593-64731 who has agreed to a refund . I brought the unopened package to the post offices and the post offices and the charge to return the package £22-40
I sent 2 items in one package and buyer only claimed for 1 item, what would you do?
How do I switch from a seller account to a normal personal buyer account? I thought I would start selling on ebay but I've since changed my mind, so I need to change my account.
Hi I am wondering if I can change (transfer) my.ebay.co.uk user account to my.ebay.com ? I don't want to create a new one since I have 200+ positive feedbacks and been active for almost a decade. Thanks
A Buyer has purchased 3 separate items. I want to send in one parcel. My postage labels are via Ebay. What can I do please?
i don't sell on ebay very much so i'm not familiar with how it works. but i sent an item over a week ago and i've had no updates. it was through royal mail which i thought was the best service but i don't know where the package is and can't figure ou...
There was an item . I made an offer and the seller accepted it. I requested the seller to cancel the order and he asked me a pick up code as it was a collection. I gave him code ans few days now I been charged still. I tried connecting to Seller as p...
Hi I made an order through guest, but didn't receive delivery information. payment has been taken Thanks
I purchased a Parkside garden shredder £82.49 29 March 2024 due the weather did not get the chance to use immediately, after to uses motor burnt out, seller is ignoring me and Ebay have closed my refund case, I should be entitled to 12 months warrant...
Hi community, I recently sent an item to a buyer, using the Evri service on eBay. The item was lost in transit and Evri said it was eBay's responsibility to resolve it. I opened a case with eBay and they closed the case without refunding the buyer, w...
I can't count how many times my message has been deleted for (It appears your message contains contact or payment information which is not allowed ) It might be ok if it didn't completly delete your message. You have to start again from scratch.. But...
Bought some Toothbrush heads (OralB IO) when I purchased new toothbrushes at Christmas. Saw them on Ebay at a very reasonable price compared to the shops. It's too late for an 'Ebay Return' but, these are loud, stiff & worried that they are going to ...
Hello there, My account was hacked and used to post fraudulent e bay listings for game cupons. Despite this, I am being treated at the criminal. This is what happened. 1 - Account hacked 2 - E bay closes the account 3 - They then charge me £75 pounds...
I combined postage and need to send the difference back to buyer. How? I have followed eBay's instructions but can never find the refund part? Anyone know how.??
A seller keeps refusing to give me the RMA number to send it back for a refund. Despite them stating that any returns without an RMA will be refused. Instead they just offer me a discount off a new order. What can I do?
I recently listed 3 vintage replica flintlock pistols. The listing was accepted without a problem.2 days later, after 90 views, 12 watchers, and 1 bid, the listing was removed as contravening their policies. Why was the listing removed after being ac...
Delivery is due tomorrow, Need to change it but FedEx wants the email address and its a ebay one. @members.ebay.com Anyone know how i can find this. assumed ebay change it for security reasons or something
Please help! Chat bots can't help and I can't find a UK Customer Service number.I listed an auction for some beads on Monday to take advanI don't know what they, as always, am very careful not to specify. Got a bid last night but when I went to look ...
Hi guys, as the subject shows above, I am creating a listing for a once used Alcosense monitor but the listing app is not letting me show it as 'used' , it only gives me the 'new' option. any ideas please
Can i create a listing for a vehicle on my phone?
Absolutely disgusted with the time Ebay takes to establish my second bank account which i swapped from my first account for my selling fee payouts. 21 years a loyal member and now i'm no longer employed, they hold my monies back. I'm livid. I'm selli...
Sold shoes for £17.00 plus £2.94 postage on Evri, only £17.00 came through when buyer made payment
Hii recently sold various items of clothing and sent out over 20/21 may approximately 13 packages. Out of these 13 parcels 7 have gone missing and 1 request for extra postage payment. The 7 have been "rejected at inward/outward mc". I've phoned RM an...
Hello I had sent out a BMW Pro Nav screen, fit for a 3 series bmw and the buyer listed the return as the item being faulty although they were trying to fit it to the wrong car. (It can fit to his 1 series just needs flashing). Anyway they returned it...
I tried buying my girlfriend a giant cinnamoroll build-a-bear plush for her birthday however I ended up purchasing an overpriced version of their regular-sized model due to the seller overpricing the product. I purchased the item for £85 which was a ...
American seller charging over $300 for a retro cassette or Dvd PLUS postage. I think it's a scam??
Hi, I bought a jacket which was advertised as brand new without tags. The listing said no returns. I created a return because the item was too large for me. Later I found out that the jacket and the trouser were defective, had holes and soiled and it...
I'm looking to sell some large pieces of flat packed furniture using the Collection in Person delivery option. • What are the do's and don'ts of CIP?• How do you show proof of collection within eBay?
Hi.. I HAVE BOUGHT A HYBRID BATTERY FOR C350E MERCEDES BENZ FROM EBAY. THE HYBRID BATTERY IS FAULTY. IT IS NOT WORKING. KINDLY REFUND ME FOR THE COST.
I did request to return item but i have one problem i don't know how i can return item like where i can get bag for returning item can you sugget me i have time just till 13th june so please recommend me
Called by ebay seller as I left neutral feedback for an incorrectly sent item. I have been sworn at and threatened by him and reporting to ebay where no outcome will be advised is not good enough.
I signed up to the 80% off final valuation fee but they haven't dicounted the 80% off - trying to contact them with no joy
Hi everyone, I prefer to buy from sellers/shops that are located in my country of residence because I want to support local businesses. Because of this, I always select the check box for my country. However, I am still shown many items sold by shops ...
Thinking of buying a car from these ebayers but I'm thinking they are a scam. Can anyone give any advice. Thanks
I recently order a £117 item. Seller says it was delivered to me. I have never had the item there is no photo proof either. After 3 weeks of trying to sort it out and failing I left negative feedback. The seller has now messaged me saying if I change...
I looked at an item from a seller and watched the item. I received an offer for the item which advertised the item for £27 ISH . I accepted the offer but when I got to the payment page and additional £5000 for shipping was added. How can this be hidd...
IU ahve asked and asked the seller for tracking and delivery details and have heard nothing. I have bought another e-bike, and have paid a lot of money, but the seller is refusing to send the details, and I think this is another scam. The messaged me...
I ordered 6 different lots of seeds early March but delivery says end of July , seller will not answer my messages , I've been messaging him since I saw the delivery date anyway I decided to put in a money back despute , I had to wait because eBay wo...
I recently sold an item on ebay. I found i could not pack the item without damaging it as it had to be rolled which was causing it to split. I immediately made full refund to buyer and sent a message of apology.I don't seem to be able to cancel the o...
eBay have reimbursed my buyer as item is lost in the post. How do I get my money back from evra as they have lost it
I purchased a fishing shelter at Christmas which turned out to be faulty. I was told what to do by seller. I have done this. I have explained that we don't want another one we want a refund, yet they have gone ahead & sent out another one before I co...
The buyer claims the item was damaged in transit (I'm not convinced, and think they may have done it and trying to pull a fast one). They've messaged a few times saying they don't want a refund, that they want to keep the item but they will need a re...
Everytime i try to create a draft the site crashes. can relist without a problem,I have cleared cookies etc/changed browser and rebooted router.Only been a problem recently - no issues prior to that.Help please.
Hi i recieved money from Ebay and after few days my bank closed and sent all money back to ebay accountBut live chat sad its no longer ebay problem?wheres the money than?who i supposed to contact?Thanks for any help.
Seller made a mistake and has agrred a reurn - I have had the full refund - the email came in saying please print returens label but the link does not work- it just takes me to the Refund page. ?
How can I revise the feedback I have given someone ?
HiReported an issue that I was totally unaware of , I have been receiving offers on my items going back a long time , ebay never notified me of any offer however they show as review offer and under completed they have expired !Reported this to ebay a...
How do I get a refund? The seller is ignoring me. The courier has damaged the product and won't send to me and won't return to the seller. I can't find a way to get hold of ebay customer service about this. They just say I need to send the seller bac...
I purchased this item For Triumph Scrambler 400X Wandered Touring Smoked Screen/Windshield Kit the item has never appeared on my purchased items nor the seller. The item arrived but is unfit for the purpose i require and parts are not correct. I fear...
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