Member To Member Support

How do I close a dispute that has been sorted

Close dispute

how to upload a video to send to a buyer

how do you upload a short video to send to a buyer who is having issues with the product they recieved

Selling antique electrical items. Advice please...

Is it ok to sell an antique wine bottle in a basket whch was converted to a lamp many years ago but has no plug? Ebay help only directs to irrelevant links.

Selling

I recently sold an item weighed it sent it 48 hrs tracked .post office weighed it accepted it .buyer now saying never received as it is at their sorting office and they won't release until they pay another £3.50. The buyer has now requested a refund ...

contacted on email from a buyer saying they will give me cash for the item I posted.

I was contacted on email from a buyer saying they will give me cash for the item I posted.Not sure if the email came via ebay.Should I reply to this, as I thought all sales were handled via the ebay site?

I refunded a buyer but have not received my goods back ,, how do i challenge this,

I mistakenly did not notice minor damage, buyer requested refund which i did, however i have not been able to arrange collection or post of the goods, buyer says ebay have told him dispute is closed and he has no longer got the goods, I too can see e...

Resolved! Unsold banned listing removal

I inadvertently listed an item that was then banned (I fully accept this)...But how do I remove that item from my unsold listing.The normal tick box beside the listing is not available.

Offers sent out.

Hi AllCan anyone tell me how I might keep track of the Offers I've sent out. Thanks

Postage charges

Hi, I have sold an item on ebay for £48 +£3.71 postage which came to £51.71 in total. EBay took £7.14 and £3.71 and then transferred £40.76 to my bank account. My question is ebay have also taken £3.71 from my bank account so it looks like I have bee...

Charged the wrong price

Just bought 2 Ford badges for £7.60 ( for both ) delivery was £10.80.when I paid it they had charged me £27.60. I tried to cancel the order. The money has left my account and the items are not in my purchases list. I don't know what to do next?thanks

My listings are not appearing internationally

Hello ebay community, some help understanding why the following is happening please: 1. I am a seller based in the UK, and have listed around 100 books via my seller account on ebay.co.uk with ebay's Global Shipping Programme (GSP) set as the interna...

Vat

Why am I being charged vat. Sold to Mexico

Buyer Not Happy With Partial Refund

Hi Just looking for some help. I sold an item this week and the buyer is claiming it's not as described, he said he was expecting it new even though it was sold as used and in the description as great condition. He is also claiming a couple of defect...

item broken

Hi. I have filled in an online claim 'form' on the Royal mail website for an item (aftershave) that was thrown over my garden fence and smashed!Does anyone have any experince regards Royal mail taking responsibilty and paying me the money (£84) back,...

Cancelled International postage.

I don't understand why l got a message saying that a purchase could not be complete because the item could not be postage international three weeks after the purchase and after l had been sent an email saying it was on its way some two weeks ago. Ver...

Refund for and item I didn’t receive

I recently paid for an item that I haven't received and was delivered to the wrong address, because the delivery have proof of delivery to the wrong address it's making it harder for me to get a refund even though they have proved it's to the wrong a...

Resolved! Seller is asking for money directly to cancel an ebay order

buyer is requesting £99.90 to cancel a current order I have with them stating ebay fees that need to be paid, what shall I do, they wont cancel the order unless I pay them directly the money?

Postage costs limits

Certain categories won't let you charge realistic fees. E.g. I sold 3 cds and selected 2nd class singed for, and the maximum it would let me charge was £3.50 where it actually cost £5.09 , how can this be rectified?

Returns when out of the country on holiday!

I'm away for 2 weeks and physically can't receive returns yet people keep sending. What can I do!! Why isn't eBay assisting? Thank you for your advice!

Any hope?

I paid £750 last July for tickets for a concert, I have all the details and screenshot of an agreement being made. There feedback is 100% since 2020 and looks like it's a regular thing they have done. I paid via PayPal credit so all transactions are ...

Resolved! A buyer claims that he returned the item, but I didn't receive it

Hi there.Years ago I listed a shirt with full description.2 months ago a buyer buys it, obviously without reading the description, I post it in the same day with a tracking number.When he received the item, he founds out that it does not fit him, and...

Return/Refund issue with counterfeit perfumes - Please, help!

Greetings, all! On May 2 and May 18 I bought the following two perfumes from the same seller in eBay.de through debit card - Armani Stronger with You Leather & Armani Stronger with You Absolutely, respectively. They were shipped to an address in Germ...

Up loadind 24 photos but only Main Photo is accessable.

I haven’t sold anything since 2018, but never previously experienced the problem I have now. I’ve prepared a listing and uploaded 24 photos but, when I go to Review, I can only see Main photo. Nothing I do will click through the other images, which a...

Seller will not honour warranty on a faulty item

Kettle bought in January and went faulty. Replacement sent and has now also failed. The seller refuse to take the matter further although it is still in warranty

Cancel buying

Hi I have bought a Véhicule and pay 2 day after via ebay, and the seller cancel because I Don t contact immediately (I m at work) and he say i give to the other better actionner

Postage

Hello, I am trying to pay for a parcel that ships to my country, seller has confirmed it ships, item description says it ships there and gives quote. When I go to pay for it, it comes up with Seller does not post to this address. How do I proceeed?

managing inventory

HiI sell various items and I have decided to narrow down to a few niches, what's the best way of selling what I have quickly, sale or coupon - or there is another way? Thanks

Item I paid for has not arrived.

I paid fully for an item that has not arrived. When I read details, the item paid for in full, shows asthe postage charge paid fir, after a 16 days I read on tracking, that Royal Mail still has this item in their system, and Royal Mail is requesting ...

Return postage label

eBay say I will receive a return label by 7th June. Where will I find it? Who issues it? I have no idea.

Face recognition. how to set it up

i cant do the passkey thing because I dont know how to set up face recognition and it doesnt recognise my password. so I cant buy something

Ebay overcharge of fees

I sold an item for £10.50 plus £3.50 postage - that is £14.00 total. I received a payment from Ebay for £10 and then I still had to pay £3.19 myself for the postage through paypal. My net income for the sale is then £6.81 after posting. The buyer sho...

Suspicious buyer new account no feedback

Hi I listed a camera this evening and opened it to offers with a minimum offer amount of £25, I was contacted soon after with an offer of £25, I declined advising the person that I was looking for more, the person then messaged me asking what was the...

Create a listing

Hi - I live in the UK but when I try to create a listing the currency is in $ rather than £

Random holding of funds

Thank you eBay for randomly holding my money for a week unnecessarily, afer over 20 years of mebership.As a big thank you to eBay once my funds are released I iwill not use this account for 2 years, so a nett loss of aprox.£2000+ and a good customer ...

Ebay sent me an email saying Activity on your account didn't follow our Abusive buyer policy.

I received an email from EBAY saying Activity on your account didn't follow our Abusive buyer policy. Buyers may not misuse feedback, returns, buyer protection programmes, or payment dispute processes.What activity didn't follow the policy - Filing e...

Bought a hat!

Hi, I bought a hat and I have had to pay extra postage as the seller hadn't paid enough, anyway I've paid it and contacted the seller three times, he ignored me, then I said last chance and he replied asking how he pays me, I said PayPal, I haven't h...

Seller didn’t send item, ignored me, I requested a refund via a case, seller then dispatched it?!

Here's a timeline of events: 24 May - I purchased some products from a seller with a 48 hour delivery service. 25 May - seller "dispatched" the items (all tracking says is that collection was requested and hasn't been updated since). 31 May - I conta...

Adding postage & insurance after a buy it now sale

Help !I need to add postage & insurance to a sold item, how do I do this ?I have sent a payment reminder with the ammended sum but the buyer says he's not received it How do I add the postage & insurance ?TIAWrighty85

Cancelled order

I cancelled an item but suddenly two of my items were cancelled one which had been paid for. I would like to reinstate that order but don't know how. I can't speak to anyone I can only text with a robot which doesn't understand. Any ideas what to do?

Fake goods

I purchased 4× new makita 6amp batteries end of Feb. 6 wks later 1 packed up, took it to makita agent & it was fake. Also been charged 3181 times. Contacted the seller & was promised a refund. Sent the items back & still haven't received my refund. N...

Pillowcases

Looking to purchase Blissy pillow cases. I've seen several suppliers using the name Blissy in their posts but their merchandise is not stamped with logo and is a fraction of the price of Blissy. How can authenticity be obtained?

HELP

i ordered an item was ment to be delivered today but it hasn't shown i've tried to contact seller but nothing i checked out as a gues and i want a refund ive tried talking to an automated convo but keep going in circles please help me

I listed an item for sale on eBay but it is not showing up on my account yet and it's been 3 weeks i

I listed an item on eBay for sale but it's not showing up on my account yet and it's been 3 weeks since I listed it

Wrong photos of an item I’ve sold

Hello I'm wondering if anyone can help ? I have sold an item and whilst I have described it accurately, I have put the wrong photos on the piece. (In this case the photos were of a similar item more than twice the size and 2.5 times the value.) My qu...

Find a Seller option

Hello, Does anyone know if the find a seller option still exists?

Advice

I recently sold a fairly expensive mobile handset which was listed honestly and all the pictures to back up my sale. The purchaser has messaged saying not as described and has marks and chips on the edges. No it didn't and I'm convinced the pics I've...

Tom Tom satanav

I did not received this item I ordered which was OE049070378GB

Warranty

The seller is not responding to my messages about a item I purchased with warranty what do I do ?

Paid

I paid and the price was deducted from my card, but on eBay it says that I did not pay. What should I do??

Postage Label Cost

Hey,Can anyone please tell me when I buy a postage label ebay charge a postage amount from my PayPal account and also from my eBay account. Why they charge me twice for delivering only one item.That's not fair.

Refund seller doesn’t reply

Hello a seller savey uk sent me refund for 1 box of nicotine gum when I ordered 6 boxesnow I can't contact an agent it just sends me to irrelevant info boxes seller doesn't reply to my messages but nothing new there what can I do ????

sending items to prisons

Buyer has bought an item from me and has given the address as a prison in Wales. Are you allowed to send ebay items to prisons? Thanks for any help.

Abusive Message from Random EBay member

Hi,I received random messages from an EBay member( not even buyer) who accused me of over pricing stuff and accused me of getting it from a well known discount company. I have not done anything wrong and work with very little money made if at all. I ...

Help with return

Hi.. I sent back item by myself ( I can't use EBay provided label.. because seller provided wrong weight!) how I can add return tracking? EBay still shows return label still not scanned, but I use Royal Mail label!

Resolved! Buyer has paid for 3 CDs , need to change postage

Hi, a Buyer has paid for 3 CDS before I could him invoice for change of postage. So now I have to send them out separately. How can I get around this ?Thanks

international shipping fees

can anyone point us in the right direction? we are uk seller and shipping an item to canada where the buyers registered address is in the uk. eBay has charged VAT and no shipping fee has been applied. can anyone help with why? and how do we fix this?...

Resolved! "Free" listings??!

eBay is boasting about clothing sales being "free" to list but that only relates to 1000 items per month. Is this really misleading or am I missing something? It's been free to list 1000 items for ages, so it's nothing new.

I bought an item , and I did not receive it . Almost a week now

I bought an item , the tracking number has been provide but item remain at the delivery hub , it's almost 9 days now and no update on it

Seller ignoring to refund

Hi. I brought items as a guest so there's no account of my purchases on my actual eBay. I have emailed the seller 4 times asking for a refund but they choosing to ignore me. How else can I take this further to get help?

Not received

I purchased a watch on 31 may paid in full nothing from seller no response on 3 separate occasions

Order number not recognised by ebay and i want to return it

Can anyone help with returning ab item which is not showing on my orders

payment

How do I enter the 6 digit code from buyer so funds are released?

Resolved! my drafts are listed, ready to sell, how to do I put them on eBay now

My drafts are listed, ready to sell, how do I put them on eBay now? What do I click, what do I Press, so that these drafts are now live products to sell? No info in Manage drafts, that says anything what I need to know, why is it so difficult? Or do ...

Unordered Item

I have received an item which I did not order and there are no seller details so that I can contact them. The package came from Orange Connex Rugby and on the destination label it had ebayn92jp7y tagged on to my address.Has anyone any idea as to how ...

Help with deleting products from the account

How do I delete products for sale in my account?

Help with terrible sales

Good morning I'm order baby safe gate but is too big and I wan t return and I order smaller but I'm receiving again this same size勞i need return 2 baby gate for this moment.I go for post office but the ticket from ebey is only for 2 kg but one item i...

Return request, a question about the timeframe

Hi,im dealing with a return request made for a thing I sold. While I was packing it i measured and turned out I've made a mistake with measurements. I immediately contacted the buyer explaining everything and giving her opinion to cancel no bother. A...

Contact eBay

Hey How can I contact ebay regarding an item that did not arrive without using the website?If I click on the item that did not arrive I get an error message saying 'We ran into a problem. Please go back and try again.' so I am unable to progress usin...

Hi tracking

Hi i bought a thing and did pay for a global shipping at 25 May but still havent got my items. I got a email like a week ago with a link about tracking my post but the link doesnt even work. It should have arrived by now since when i order something ...

2ltr electrical food chopper

Warning about these 2Ltr food choppers being sold by some sellers on eBay.please be aware that cheap once can be dangerous. Right now my son is in hospital suffering from poisonous rust coming from these choppers and he has been very poorlyYou need t...

Buyer not paid

Being new to selling, Buyer has collected but did not share code with me (this is something I was not aware that he had to do)I have tried to message him, but have had no reply back.

No code when item collected

First time ebay seller and guy collected item. He never said & I didn't realise needed a code to release funds. He's not replying so how do I get paid?

Seller in hospital

Hello, my friend is a longstanding seller in ebay. She's 84, & been taken into hospital. She's quite poorly & memory not good. She's worried about her selling page & parcels to deliver etc. She can't remember her username so we can't access her page....

Phone number on address label

I have just received an item that along with my address (on the address label) the seller also included my telephone number. Since then I have received quite a few calls from scammers and people I don't know.What can I do?

Big Purchase Gone Arwy

Hi, I have just bought a big ticket item (Nearly £5k) from a seller who has 100% positive feedback but when I messaged to arrange to collect it, he has replied saying ebay has suspended his selling account and he hasn't received the funds. I haven't ...

Incorrect return address

Buyer would like to return item. eBay have sent him postal label with wrong address on label. Address on label is a previous address more then 10 years old. eBay have got correct primary return address.I have sent request to buyer to do address corre...

Theft

I purchased a drone from Ebay. Evri delivered an empty box.I emailed the seller to ask for proof of posting to check weigh of box when posted - no reply.I contacted ebay for help. They opened a case then closed the case no refund I am not able to app...

Dell Vostro 3268 SFF i5-7400 3.00GHz 8GB RAM 1Tb HDD Win11Pro HDMI PC

The seller sent a non-working productI live in Ukraine, so the parcel was on its way to me from the UK for a long timeDuring this period, the return period for the product expired The product arrived well packaged but it does not turn on and the comp...

Postage refund

Hi, how do we refund £3.50 postage to a buyer ?

identification

im trying to buy a box of rizla cigareete papers they ask for id so i sent them pics of my passport n my electoral card ,they still wont accept that as i.d what can one do

Delivered and customer received but cannot post as delivered on item stays as dispatched

Sold an item on ebay, delivered it myself to the customer he is happy I am happy but the item just sits as dispatched and I have no way of saying it has been delivered. Feedback from both sides received as happy so just need to somehow say it has bee...

Add two new Brand under model locomotive

How can I request ebay to add two new brands under refine search options.Accurascale Cavalex

Random Bid appeared on account

A random bid appeared suddenly on my account for an item I've never seen and definitely never bid on. I only found out because I got an email telling me "Your bid is winning". I never received any notification about anyone trying to access my account...

Damaged & not as described

Hi help please, I bought 10 tables, arrived all the tops are water damaged and breaking, the tables also are not as described and do not tilt to put away. have requested refund and seller is ignoring me and then has offered me £200 instead of the £31...

Overpaying postage while posting an item

I've received an email saying I overpaid the postage a buyer payed and I'm confused whether they're refunding me the extra money or are going to leave it. This order was from the 17th may and I didn't even realise. I've tried contacting the ai chat...

Find a seller that has been removed from my purchase history

I have a soap dispenser that has stop working. However I can not find the seller as eBay have removed it from my purchase history. Any ideas. EBay are of no help what so ever they make it as hard as possible to contact them. They like your money but ...

Packlink

Hi so I've bought these boots on Ebay from Italy they are here in the country now and ready to be shipped, only problem is I need to pay customs fees but have no idea how to through packlink and they aren't much help either

Unhappy with purchase

HiI purchased some drill batteries from a big eBay seller and they are defective/ not fit for purpose.I explained to seller I did not want the items and please provide a return address and I'll pay for postage back to them.They replied suggesting I k...

Paying e bay fees

Hi,I am trying to pay e bay fees for an item that I have sold. I have got minus fees which need paying,but I have a linked card so can't understand why they can't automatically take what is owed to them. Also have tried to pay several times,but keeps...

Buyer

Hi, I sold today shoes the buyer created the account on EBay today. I sold in March shoes to one customer he told the EBay that he never get the shoes and I'm without shoes and money. I afraid to send it

Trouble listing a rifle scope

I've been prevented from listing a rifle scope for sale because it may be on the US prohibited munitions list, despite the fact that other people have already listed the same item. How do I proceed?

Suspended AGAIN for allegedly selling counterfeit goods (they definitely are NOT!)

I love watches, so I buy and sell on eBay and it helps to fund my collecting. But on four occasions over the past 7 months my account has been suspended for (according to eBay) selling counterfeit watches. I promise you on the lives of my children, I...

Insurance for second-hand electrical goods retailer

I run a small business on another account where I sell second-hand electrical goods, mostly cameras. I'm really struggling to find an insurance company which will cover me for product liability. I've spoken to around ten insurers and brokers and the ...

Won the bid and order has been cancelled

I bought a Matrix Ultimate Collection box for the lowest possible bid (which is completely fair along side eBay selling and buying rules)Seller didn't set up the minimum price for an item so for me it clearly means "I'm paying that much for how much ...

Can't pay selling fees since I don't have a valid payment method. what can happen?

So I owe ebay 100$ for a lost item And while I can receive money I have no way of paying ebay since the money was already send to my bank account. ever since they removed paypall dealing with refunds has been a true pain. Is there any way to pay ebay...

Buying

eBay as tried taking money off meiv cancelled my order on the mower with the seller I emailed him he said it was ok thanks for letting him know

change payment card

im trying to change my payment card but when i go to the page nothing is happening anything i click on to delete add or do anything isnt responding?

Location China.

Hey guys. I tried to sell an item but it refused to list it because it said it was outside of China! I live in the UK and all of my details are for the UK. Help please

Feesback

Im not able to leave feedback for a purchase

amex vs ebay

Can I use Paypal wlwoth amex ? eBay has decided to no longer accept American Express globally effective Aug. 17 due to the unacceptably high fees American Express charges for processing credit card transaction

Making a Complaint

I have tried several times to contact and complain about a rose which arrived dead (NOT dormant!) I have received no reply from this seller or from ebay. Time is running out for a refund and I want my money back. How on earth do I get a useful respon...

Receiving an item back

Sold a tshirt buyer was not happy so sent back for a refund .when I received the item back the buyer want £5 for the postage for sending the item back but I don't know how you pay this

Underpaid postage

Ebay have taken money from my bank account without my consent.They say my funds did not cover postage label cost at time of purchase.Have always been well within my postage limits ie weight,size etc as I have only sold small items & use evri for conv...

postage invoice

i ordered a camera which i received and have now received an invoice from Fedex requesting nearly hundred pounds for postage - this was not agreed when ordering or neither nay mention of postage costs - please advise

Cancelling return requests

How do I cancel a return request? I am the buyer. A replacement has been offered

Buyers protection

Bought in a morning under a year ago with a year's warranty only been up five weeks at the most Got in touch with Sally sin. It was wearing tea and clearly you can see this stitchen is coming away

Resolved! Item returned and received but no refund received

Hi, I returned an item to seller which they received on 1 June but I still haven't received refund. Ebay sent message saying if refund not received by today to ask them to step in but I cannot see any option to ask them to step in. It also states the...

Buyer is not happy with photos

the buyer messaged me this,he clearly bought the item from the photos and seems to be suggesting money back,I don't feel this is right, what are my options

Got negative feedback before buyer even got the order

Hi been trying so hard to not get negative feedback but got negative feedback from a guy who had not even got his order yet. It wasn't late or anything. I asked ebay and they said it couldn't be removed. Just feel like giving up.

Buyer confirming an items been delivered.

Hi I purchased an item on the 19th May and paid for it. Seller keeps emailing me about confirming delivery but I can't find how to. Seller keeps bothering me.

I bought a faulty fitbit and the seller is refusing to help

I bought a faulty fitbit and the seller is refusing to help or refund. I can't see any option for 'ebay step in and help' in purchases. Could anyone help? Thanks.

item collection only.

hiI have purchased an item that was collection only. however it was agreed with the seller prior to purchase that I would arrange for a courier. I have paid via PayPal. the seller is a little nervous as they won't be provided the qr collection code w...

Listing Variations

Hi Please can anyone help. I want to list some items that have variations ie action figures or t shirts etc I have tried the tool but I don't seem to be doing it right I have tried & tried now losing the will. Can anyone do me a step by step /screen ...

Authentication mix up

I recently sold 2 pairs of trainers to the same buyer and both arrived at the authentication center, 1 pair passed and was shipped while the second is still not had any updates. I got a message from the buyer to say he has recieved his delivery but t...

Can someone remind me how to do this?

I've totally forgotten how to combine postages - a buyer wants to buy more than one of my 'buy it now' items. I seem to have a vague recollection of creating a new invoice so the buyer doesn't pay the postage on each item but it's all a blur.Any help...

Non delivery. No seller contact(Possible fraudster)

30th May I bought item, system shows since that it's been paid for though never moves to despatched or delivered as it's not been. During this messaged seller 3xs without a single reply bk. I am made to wait until 05/06 today to nark my goods as not ...

How can buyer reclaim fee paid to royal mail because seller used insufficient postage

I had to pay Royal Mail in order to receive my item because the seller paid insufficient postage, but seller says they can only refund the price of the item, which was less than the price of the extra postage I paid. Any ideas how to retrieve the ful...

The item I sold hasn’t been collected

I've sold the first item on Ebay, I booked 24hours tracked delivery and paid the shipping fee to Ebay two days ago and the parcel hasn't been collected neither yesterday, nor today. Any advice please, would be greatly appreciated.

Update payment bank

Help can anyone help me i have had to update my bank fir payments although i have. Had a payment already to that account but when i put account details in it putting in ebay name not by full name as would be on bank account alrhough my selling bank a...

shipping label

My buyer has arranged for a courier to collect from myself and deliver item to his home address. He is asking for my email address to send me a label to attach to the parcel. Ebay will not allow me to send my email. Is there a way for me to receive t...

Buyer not collect

Hi everyoneI sold an item on here a few weeks ago, it was paid for straight away. The buyer still hasn't collected the item (it's furniture). A few weeks have past now. I've sent lots of messages and the buyer does reply but not really saying when th...

I'm trying to open a 'not as described' case.

I bought wallflower mini plug plants in October. They seemed ok at the time but they were very small. These have turned out to not be what I ordered - I waited to see how they would grow and flower - nothing as yet. Others I ordered from another grow...

Lost feedback

I had about 300 100% positive feedback; after an OS update, I had to start again from ZERO feedback. Is there any way I could regain my previous score? My account stayed the same after the change (user name, all details) but now I look like total new...

buyer do not send item back

I have already paid for your sticker, now you are telling me to buy another one, I have complied with your rules, now I am expecting the product, I will not pay for shipping twice.

Ebay told me they will reimburse buyer a refund due to to GSP issues. They now refuse.

Essentially, I sold an iPhone on GSP and the buyer opened a claim saying the phone was damaged. The phone was Brand new upon dispatch. Then ebay emailed saying that both the buyer will recieve a refund and I will keep my funds. Then ebay never sent t...

I want to edit my feedback and make it right now I have been sorted out happily with seller

Hi can't get answers from eBay and keep getting tossed around by press this and press that option just need edit old feedback

Out of date Item

The purchase of Tetra Medifin pond treatment arrived 30th May, the problem is that the label reads " Do not use after expiry date EXPIRY DATE 06 /24 this product can not be usedThank you for your attention S. Routledge

f my item's. I was expecting it to get about 30 to 60 poun

A buyer has bid thousands of pounds on an item that I was expecting to go for a few pounds obviously I'm very suspicious

incorrest GSP ref

Hi lovely People-hope everyone is okay!I was about to ship my item but found that the GSP reference is not correct. since there is no one to get hold of from ebay, what am I supposed to do? Thank you All, Rob

Postage on eBay app was much more than buyer paid.

Hi. I've sold a low value top, set the postage for large letter - which is what the buyer has paid for. I didn't look properly when I bought the postage label but can now seeit's way more than the buyer paid, and that is needed. The little top is fin...

Item says delivered to correct address, but is known it is left at wrong address

As seller I have spoken to post office they are checking tracking supposed to respond within 10 working days, what are the next actions for the seller or buyer please?

eBay Human support

is there anyway you can actually speak or chat or even send an email to a human in eBay ? i purchased an iteam from a 5 stars seller, the postal services is set for 3-5 days, today is day 5 however the status of my order hasnt been updated from paid,...

SELLER SAID FREE P&p = ROYAL MAIL CHARGED ME £5

Hi there item bought said free P&P, royal mail charged me £5 as the seller underpaid the postage.I have contacted them twice but no response . can anyone please tell me how to move forward? i cant see how to get eBay involved.. thanks

Sold item

Hi How can I find a ltem I sold 2 years ago

Order no 23-

I have contacted the seller of the item order no 23-22593-64731 who has agreed to a refund . I brought the unopened package to the post offices and the post offices and the charge to return the package £22-40

Best way to go about this?

I sent 2 items in one package and buyer only claimed for 1 item, what would you do?

Account management

How do I switch from a seller account to a normal personal buyer account? I thought I would start selling on ebay but I've since changed my mind, so I need to change my account.

change (transfer) my.ebay.co.uk user account to my.ebay.com

Hi I am wondering if I can change (transfer) my.ebay.co.uk user account to my.ebay.com ? I don't want to create a new one since I have 200+ positive feedbacks and been active for almost a decade. Thanks

I want to post 3 separate purchases in one package.

A Buyer has purchased 3 separate items. I want to send in one parcel. My postage labels are via Ebay. What can I do please?

no tracking updates

i don't sell on ebay very much so i'm not familiar with how it works. but i sent an item over a week ago and i've had no updates. it was through royal mail which i thought was the best service but i don't know where the package is and can't figure ou...

Dot I get refund

There was an item . I made an offer and the seller accepted it. I requested the seller to cancel the order and he asked me a pick up code as it was a collection. I gave him code ans few days now I been charged still. I tried connecting to Seller as p...

order information

Hi I made an order through guest, but didn't receive delivery information. payment has been taken Thanks

Faulty Electrical out of 30 day guarantee

I purchased a Parkside garden shredder £82.49 29 March 2024 due the weather did not get the chance to use immediately, after to uses motor burnt out, seller is ignoring me and Ebay have closed my refund case, I should be entitled to 12 months warrant...

Missing item - case closed without resolution

Hi community, I recently sent an item to a buyer, using the Evri service on eBay. The item was lost in transit and Evri said it was eBay's responsibility to resolve it. I opened a case with eBay and they closed the case without refunding the buyer, w...

Pls fix the messaging system.

I can't count how many times my message has been deleted for (It appears your message contains contact or payment information which is not allowed ) It might be ok if it didn't completly delete your message. You have to start again from scratch.. But...

Bought Toothbrush heads (OralB IO) too late for 'Ebay Return Period' but ....

Bought some Toothbrush heads (OralB IO) when I purchased new toothbrushes at Christmas. Saw them on Ebay at a very reasonable price compared to the shops. It's too late for an 'Ebay Return' but, these are loud, stiff & worried that they are going to ...

Account hacked then closed, E bay threatening with debt collectors

Hello there, My account was hacked and used to post fraudulent e bay listings for game cupons. Despite this, I am being treated at the criminal. This is what happened. 1 - Account hacked 2 - E bay closes the account 3 - They then charge me £75 pounds...

I want to send a part refund, can’t find how anywhere

I combined postage and need to send the difference back to buyer. How? I have followed eBay's instructions but can never find the refund part? Anyone know how.??

Seller refuses to give RMA number

A seller keeps refusing to give me the RMA number to send it back for a refund. Despite them stating that any returns without an RMA will be refused. Instead they just offer me a discount off a new order. What can I do?

Prohibited items

I recently listed 3 vintage replica flintlock pistols. The listing was accepted without a problem.2 days later, after 90 views, 12 watchers, and 1 bid, the listing was removed as contravening their policies. Why was the listing removed after being ac...

email address

Delivery is due tomorrow, Need to change it but FedEx wants the email address and its a ebay one. @members.ebay.com Anyone know how i can find this. assumed ebay change it for security reasons or something

Missing order eBay sed tracking was a item delivered to me but I've had no proof that I have receive

Non resive of order

Problems with ebay bots automatically filling Specific Listing details incorrectly

Please help! Chat bots can't help and I can't find a UK Customer Service number.I listed an auction for some beads on Monday to take advanI don't know what they, as always, am very careful not to specify. Got a bid last night but when I went to look ...

Listing a used item but will only allow me to list as new 🤔🤔

Hi guys, as the subject shows above, I am creating a listing for a once used Alcosense monitor but the listing app is not letting me show it as 'used' , it only gives me the 'new' option. any ideas please

Listing a vehicle

Can i create a listing for a vehicle on my phone?

Banking Issues with Ebay

Absolutely disgusted with the time Ebay takes to establish my second bank account which i swapped from my first account for my selling fee payouts. 21 years a loyal member and now i'm no longer employed, they hold my monies back. I'm livid. I'm selli...

Postage fee quoted not received in payment

Sold shoes for £17.00 plus £2.94 postage on Evri, only £17.00 came through when buyer made payment

Royal Mail non delivery

Hii recently sold various items of clothing and sent out over 20/21 may approximately 13 packages. Out of these 13 parcels 7 have gone missing and 1 request for extra postage payment. The 7 have been "rejected at inward/outward mc". I've phoned RM an...

Return not returned to me.

Hello I had sent out a BMW Pro Nav screen, fit for a 3 series bmw and the buyer listed the return as the item being faulty although they were trying to fit it to the wrong car. (It can fit to his 1 series just needs flashing). Anyway they returned it...

I think I have been scammed because of the price

I tried buying my girlfriend a giant cinnamoroll build-a-bear plush for her birthday however I ended up purchasing an overpriced version of their regular-sized model due to the seller overpricing the product. I purchased the item for £85 which was a ...

American and Australian sellers

American seller charging over $300 for a retro cassette or Dvd PLUS postage. I think it's a scam??

Resolved! Seller rejected the return due to size, However later found out item is defective , need a label

Hi, I bought a jacket which was advertised as brand new without tags. The listing said no returns. I created a return because the item was too large for me. Later I found out that the jacket and the trouser were defective, had holes and soiled and it...

Resolved! Collection in Person Do’s & Don’ts

I'm looking to sell some large pieces of flat packed furniture using the Collection in Person delivery option. • What are the do's and don'ts of CIP?• How do you show proof of collection within eBay?

Refund request for a faulty hybrid battery for mercedes benz c classc350e

Hi.. I HAVE BOUGHT A HYBRID BATTERY FOR C350E MERCEDES BENZ FROM EBAY. THE HYBRID BATTERY IS FAULTY. IT IS NOT WORKING. KINDLY REFUND ME FOR THE COST.

Regarding return item

I did request to return item but i have one problem i don't know how i can return item like where i can get bag for returning item can you sugget me i have time just till 13th june so please recommend me

Threatened by ebay seller

Called by ebay seller as I left neutral feedback for an incorrectly sent item. I have been sworn at and threatened by him and reporting to ebay where no outcome will be advised is not good enough.

80% off final valuation fee not applied by ebay -charged full fee

I signed up to the 80% off final valuation fee but they haven't dicounted the 80% off - trying to contact them with no joy

How can I search only for items from shops located in a specific country?

Hi everyone, I prefer to buy from sellers/shops that are located in my country of residence because I want to support local businesses. Because of this, I always select the check box for my country. However, I am still shown many items sold by shops ...

Is car seller a scam?

Thinking of buying a car from these ebayers but I'm thinking they are a scam. Can anyone give any advice. Thanks

Missing delivery

I recently order a £117 item. Seller says it was delivered to me. I have never had the item there is no photo proof either. After 3 weeks of trying to sort it out and failing I left negative feedback. The seller has now messaged me saying if I change...

Received offer from seller which included a hidden fee of £5000.

I looked at an item from a seller and watched the item. I received an offer for the item which advertised the item for £27 ISH . I accepted the offer but when I got to the payment page and additional £5000 for shipping was added. How can this be hidd...

I have asked and asked the seller for tracking

IU ahve asked and asked the seller for tracking and delivery details and have heard nothing. I have bought another e-bike, and have paid a lot of money, but the seller is refusing to send the details, and I think this is another scam. The messaged me...

Items not delivered

I ordered 6 different lots of seeds early March but delivery says end of July , seller will not answer my messages , I've been messaging him since I saw the delivery date anyway I decided to put in a money back despute , I had to wait because eBay wo...

unable to cancel an order

I recently sold an item on ebay. I found i could not pack the item without damaging it as it had to be rolled which was causing it to split. I immediately made full refund to buyer and sent a message of apology.I don't seem to be able to cancel the o...

Lost item

eBay have reimbursed my buyer as item is lost in the post. How do I get my money back from evra as they have lost it

Item ordered was faulty to late to return

I purchased a fishing shelter at Christmas which turned out to be faulty. I was told what to do by seller. I have done this. I have explained that we don't want another one we want a refund, yet they have gone ahead & sent out another one before I co...

Need help replying to a buyer- wants a refund as well as to keep the item

The buyer claims the item was damaged in transit (I'm not convinced, and think they may have done it and trying to pull a fast one). They've messaged a few times saying they don't want a refund, that they want to keep the item but they will need a re...

Unable to list or create drafts - just causes the site to crash.

Everytime i try to create a draft the site crashes. can relist without a problem,I have cleared cookies etc/changed browser and rebooted router.Only been a problem recently - no issues prior to that.Help please.

recieved money from Ebay and Bank closed

Hi i recieved money from Ebay and after few days my bank closed and sent all money back to ebay accountBut live chat sad its no longer ebay problem?wheres the money than?who i supposed to contact?Thanks for any help.

i have a return postage email but when i click on it nothing shows up

Seller made a mistake and has agrred a reurn - I have had the full refund - the email came in saying please print returens label but the link does not work- it just takes me to the Refund page. ?

Feedback

How can I revise the feedback I have given someone ?

Offers on items expired , no notification of offer to me on all my items

HiReported an issue that I was totally unaware of , I have been receiving offers on my items going back a long time , ebay never notified me of any offer however they show as review offer and under completed they have expired !Reported this to ebay a...

Item damaged in transit and courier won't deliver and won't return to seller - how do I get a refund

How do I get a refund? The seller is ignoring me. The courier has damaged the product and won't send to me and won't return to the seller. I can't find a way to get hold of ebay customer service about this. They just say I need to send the seller bac...

purchase of item

I purchased this item For Triumph Scrambler 400X Wandered Touring Smoked Screen/Windshield Kit the item has never appeared on my purchased items nor the seller. The item arrived but is unfit for the purpose i require and parts are not correct. I fear...

Not received my parcel

Hi I've not received my parcel

Strange listing

I've come across this listing on eBay which is confusing me. The description and title states its a Dyson hairdryer but yet the pictures show a dress. I have messaged the seller but had no reply from them so I've reported to ebay that there's a probl...

Buyer not arranged collection after 2 weeks

Hi all. Buyer eventually paid for a wardrobe I had for sale, but still hasn't arranged collection. It's been 16 days since sale. He's also not responding to messages. Over a week since he said he'd arrange collection ASAP. Not heard anything since. H...

Seller Onboarding

Hi, I have not sold on ebay in a long time and am running into some issues. I have created a advert and after trying to complete it i keep getting a error message, i have since figured out this is because i havent sold since paypal days and need to u...

Videos on Listings

Hi just read on an US reselling group that their vids are missing from their listings, I just checked mine and they have disappeared gone from my listiungs as well, anyone else>

No Problem with Refund.

Received my item but was not happy with the size so the seller offered a discount in order for me to keep it.I politely refused the offer and requested a full refund which was given when I posted the item back (29th May).Today I got a the same parcel...

Amazon Shipping

I use ebay chiefly to avoid supporting the corrosive business model of Amazon and Cheb Bezos' plans for world (and off-world) domination. I have noticed that some sellers have started using Amazon shipping and this is not apparent until the product a...

I am 2 times send item and buyer ignor shipping and delivery come back to me

I am make 2 times shipping and buyer ignor but didnt collect and item buck to me ' I am pay 3 times shipping and all the time spend my many ' whats happen now but buyer open to me case item not coming with him.

payouts

Hi,I have not experienced payout issues before and everything has worked fine. The buyer paid for an item 6 days ago and the payout still has not reached me. Unable to find contact details to even discuss with eBay. Any ideas? Kind regards

buyer kept item after refund

Hi, Can anyone help? I sent an item to a buyer last month and they were not happy with the sizing. I offered a refund which they accepted ad the money was given back to them. I then messaged to let me know when they have sent the item back in which t...

Voucher timing

Has anyone else had an issue with the voucher system that encourages selling by offering % cuts only at weekends and say Bank Holidays. Personally, a weekday(s) voucher offer would be far more helpful and generate far more selling than weekends when ...

Parcel never arrived

Hi people. Just a quick question. Where do I stand with this. I ordered an item from eBay which never arrived. Got in contact with eBay and they are refusing to refund me. Even though it is covered by the money back guarantee. I've asked the delivery...

Ebay page not working properly can't open listings or sales just an error message

My ebay account was OK this morning until around 8.30 then when I tried to update tracking on a sale it just came up with error and now nearly 7 hours later I still can't access my sales or messages

Faulty item

Does anyone know if ebay have a telephone number - i am getting know where with a faulty item, the seller is not replying and ebay chat is a waste of time

Warning from Ebay

Has anybody today got a warning not to contact customers illegally. I haven't,could it be a scam?

Find seller from Item Number - 273320081224

This is a bit of a long shot, but Im wondering if there is anyway to find a seller based on the item number? I purchased a personalised item, and want to add to it, but cannot find anything about it - links I have found are dead. I imagine this may h...