11-01-2024 5:56 PM
eBay Android app has stopped working as of 9 Jan. Older phone running Android 6; Google Play Store and Play Services are up-to-date. Tried clearing the cache and data for both, deleted and reinstalled the eBay app (several times); still getting the same "no longer supported" error message with a prompt to update the app, but when you get to the Play Store, there's no option to update. Any idea? Bueller? Anyone?
11-01-2024 6:08 PM
You're not alone, I'm having exactly the same problem. Just thought I'd throw my hat in the ring, hopefully we'll get a sensible answer to fix it (haha!).
12-01-2024 7:57 AM
Same here on and older Samsung Tab running Andiod 6.0.1. I just get the message...
We're sorry, this version of the app is no longer supported. Please take a moment to update to the latest version.
Howerer, which I click Update there are no updates.
The app is working on my phone which runs Andiod 8.1..0
12-01-2024 10:36 AM
Hi all,
Could you please confirm what version of the app you have installed on your device, what's the device you have and its software version, so I can take a further look for you? Also, if you could share a screenshot of the error, I would highly appreciate it.
Thank you,
Marco
12-01-2024 11:33 AM
Hi Marco, these are the details for my device:
Samsung S5Neo, Model: SM-G903F
Android Version: 6.0.1
Ebay Version: 6.9.6.3
Also attached is a screenshot, as requested, I hope this helps!
Regards.
Mark.
12-01-2024 11:50 AM
Here is the error for me...
Ebay app version 6.9.6.3
Tablet info...
Regards,
Les
12-01-2024 4:24 PM
Thanks for your reply, carterburke57 & heavy_metal_hamster.
I've reported this for you, and I will post back here with an update as soon as I have one.
Thank you,
Marco
12-01-2024 7:28 PM
Hi Marco
Thanks for your reply; specs as follows:
Device Huawei P8
OS Android 6.01
Ebay app v 6.9.6.3
'No longer supported message is similar to screenshots above. WHen I click the update link that pulls through to the Play Store, there's no update option, only an 'open' option.
Thanks
12-01-2024 7:32 PM
Thanks, there are a lot of users posting the same issue on Google Play Store now, as well.
17-01-2024 8:36 AM
Same issue with the eBay app.
Samsung Galaxy Note 4
Android Version: 6.0.1
eBay Version: 6.9.6.3
17-01-2024 10:19 AM
Any news?
I am getting withdrawel simptons from not hearing the "Cha Ching" sound!
20-01-2024 6:34 PM
An update on progress would be nice, it's been a week now, still no response on Google Play either...
22-01-2024 9:16 AM
Looks like this thread has been archived!! 🤔
23-01-2024 12:13 PM
Hi Marco,
Are you able to give any update on this issue please?
Regards.
Mark.
23-01-2024 1:39 PM
Hi all,
No further updates on this as of yet. As advised before, once I have an update on this, I will post back here to let you know.
Thank you,
Marco
26-01-2024 11:37 AM
Hi all,
I just wanted to confirm that this has been reviewed, and the cause of this issue is that the Android version 6 is no longer supported for the app. You'd need to update to a newer version in order to be able to download the eBay app version that is compatible/up to date for it in order to work properly.
Thank you,
Marco
26-01-2024 1:27 PM
I must say ,that is the response I was expecting!
So eBay are saying I have to replace my perfectly good tablet, that works with all the other apps I want to run in order to use their app? 🤔
Les
26-01-2024 2:08 PM
Yep, that's the eBay way!!
Not a word or any announcement before (or during) these last 2 weeks from them about any updates not working for Android 6 devices.
What a load of *bleep*.
18-02-2024 6:49 PM
I too am having this issue. No network error pops up at bottom of phone (wasnt quick enough to screen shot) and failed to let me bid - sadly lost out on an item 😡
However i can use buy it now.
Android, galaxy s23. No idea what version of ebay but up to date and last updated 8/2/24.
20-02-2024 7:59 AM
Hiya Marco,
Okay, so even version 6 of Android doesn't work at this point but what version of Android DOES the app need to work now?