Updating payout bank details when don’t know old account number

Help! I haven't used eBay for ages and have just seen my payout is going to an old account that is now closed!

- I can't find how to stop the payout 

- updating my details I guess  will stop the payout but I cant complete the update details process as I don't know what my account number was, so can't complete the update.

 

chat bot wasn't helpful, what can I do - I need to speak to someone, how can I do that! 

thanks!

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Updating payout bank details when don’t know old account number

Here's a link to get a callback or chat but it doesn't open until 8am.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid 

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