PHONE CALL PLEASE

[tonythekat99]

PHONE CALL PLEASE

[eburtonlab]

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant to request a chat with an agent or a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link:

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[dave@ebay · Accepted solution]

Hi @tonythekat99 

Just to add to the above. 

Unfortunately we don't have an option to provide calls through here. You will need to contact customer support through the steps eburtonlab provided. 

Whats the issue you're having? We may be able to help through here.

Thanks,

Dave

[tonythekat99]

FEEDBACK ISSUE I NEVER DID NOTHING WRONG YET THIS BUYER PUT ON NEGATIVE FEEDBACK I WANT IT REMOVED IF YOU CHECK WHAT I SOLD I NEVER HAD NO TROUBLE BEFORE 

[tonythekat99]

I WAS TOLD IN THE YEAR 2023 BY JANUARY IT WOULD BE TAKEN OFF

[tressygirl]

You have one negative feedback and it's far too late for that to be removed.  It's coming up to 12 months and a feedback needs to be reviewed within 30 days,  to see if it can be removed.

Won't be long before it falls off now,  your % will return to 100%,   and one would have to search through your past feedbacks to see what was written.

[papso22]

That feedback is too old for removal and judging by your response was deserved.  A bid removes a buy it now, you cant ignore that and sell elsewhere.

[temperate_porcine]

The neg is far too old to be removed, the fact the buyer was able to leave feedback suggests the bid and won the auction, as soon as a bid is placed any BIN dissapears from the listing.

[purple19672013]

I need to speak to ebay advisor 

[tressygirl]

You've joined onto an old thread.

However,  if you wish to Contact Customer Services, I find the quickest way to contact them, either for a Live Chat, or you can select to speak and request a Call Back, to click on this link:

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

On weekdays lines open between 8 a.m. and 10 p.m.

On weekends they open between 9 a.m. and 6 p.m.

Or,  better still,  come back here,  explain the issue you have encountered,  there are many experienced members here happy to help you,  quicker,  and probably more accurate than contacting CS.

@purple19672013