Cannot Create Nectar Voucher to Spend

[lupic_247]

Hi

I've been trying for several days to create a Nectar Voucher to spend but there's no button anywhere to do this.  My Nectar account was linked but I have not created a voucher to spend in a while.  I have used my Nectar card in Sainsburys though and there are enough points to create a voucher.

I have linked my Nectar account many times, going round and round in circles - entering the text code, confirming, receiving the email confirmation but still no create voucher button!!  What do i do? Help!

[marco@ebay]

Hi lupic_247, thanks for your post.

I've just reported this for you, and this should now be resolved. If you go ahead, and try again, that should work no problem.

Thank you,

Marco

[footlong2006]

Hi Marco, I am having an issue where as I cannot create a voucher through eBay to use my nectar points. Please advise 

[dave@ebay]

Hi,

Ive escalated this to our Nectar team to invistigate. In the meantime, I have seen some reports on the community of this issue being resolved by contacting Nectar directly. They were able to reset and reconnected the accounts which seemed to fix the issue for some. You can find their contact information here. 

Once our Nectar team come back to me with an update I'll let you know.

Thanks,

Dave

[dave@ebay]

Hi @footlong2006 

The Tech Team have confirmed this is an open issue on our side. They are working to resolve this as quickly as possible.

Ill post here as soon as I have an update from them.

Thanks,

Dave

[dave@ebay]

Hi All,

Tech have confirmed this issue is resolved. I've seen some updates on different threads to say users have been able to create vouchers but I'll keep an eye on these threads for a while to make sure there are no new reports.

Thanks,

Dave

[suchi12]

Hi, I still can't create a voucher...attaching the message I am getting.