evri lost parcel

[ukbargai-81]

hello Evri lost a parcel i sent to a customer so i have refunded the customer how do i claim for this

[douglaspuglas · Accepted solution]

It depends if you bought the label directly from evri or through eBay packlink.

If it was via eBay packlink you need to claim through them.

Here's a link to packlinks help page to make a loss or damage claim.

https://support-ebay.packlink.com/hc/en-gb/articles/360014270619-EasyTicket# 

If you bought from evri direct go onto their website and use the contact link.

https://www.evri.com/help-and-support/help-centre/#/ 

[martmarg41]

Make sure that the total 'loss' you are claiming includes the postage cost. Evri will require a copy of your eBay sales order and description of packaging.

The process is not quick but if you used a tracked service it is easier (they will then know where to start investigating).

It is never a good idea to issue refunds until you have started the claim process. Sometimes 'lost' items turn up eventually.

[prime_acetoys]

I reported the item lost on 19th and put a claim but did not get a reply. I put another claim today and they said it is too late to claim. They have lost the parcel which was covered by compensation.How can I get them to refund?

[martmarg41]

Was it a direct Evri service or through a 3rd party (PackLink/ParcelsToGo)?

When was it posted/collected?

Was it a tracked item?