Your February 2024 Seller Update
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Forum Posts
Royal Mail: updated delivery restrictions & packaging requirements for bladed items
Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
Resolved! Change Personal Information address from China
HiI believe my account was hacked a few years ago and my address was changed to China, I now want to sell something, but as my personal address is China I cannot. If I try and update my address to United Kingdom I get the error "This change is not pe...
Just why as the 3 day auction option gone for vehicles, I am losing trade
Why have they done this, I am losing sales
Return due to change of mind
We had a buyer who want to return an item due to change of mind. We are a business seller and therefore accepted the return case automatically.Buyer then closed the case and I heard nothing for a few days so I assume he changed mind again.After 2 day...
Negative Feedback
Ebays feedback policy is heavily flawed, it doesn’t help when customer services have different viewpoints on what should be allowed and what won’t be allowed. Ebay’s policy on feedback removal Has 3 sections extortion, manipulation, misuse. There is ...
Resolved! Selling an item whilst the auction is still open.🤷♂️
Hello all,I'm currently selling a pair of boots in an eBay auction and have already received a few bids. There are still quite a few days left to go until the auction ends. However, I have just received a message from an eBayer to ask me if I would a...
Scammed. Negative feedback removal?
Hi, I've unfortunately fallen victim to a scam.I sold a graphics card which the buyer then immediately wanted to return as not working.Predictably the item was returned but was not the item that was sent, or rather part of it was the original item, b...
sudden drop in sales. has search algo changed again
has anyone else had a sudden drop in sales, we have noticed a 75% drop in items sold per day has the search algo changed or is ebay search crashed again?
Estimated delivery given to international customers are wrong.
I have just dispatched an International order today to a customer in Czechia (Czech Republic). This is the dispatch page, which is something I rarely view. But something caught my eye. As you can see, it shows the date sent (20th February) and states...
Unjust Negative Feedback but eBay won’t remove
I have been a buyer/seller on eBay for 18 years and had 100% positive feedback over 1,200. As you can see from these numbers, I'm not a business seller; I just sell bits and pieces of clothing from time to time. Because of this I always list items as...
ebay is NOT a trusted platform ! ( retailers please read )
A "so called" customer recently ordered £730 of goods from us and we posted them to the address given on ebay. The items were delivered on time to the correct address and pictures were taken of the delivery along with GPS info showing the courier at ...
Dispute with DPD drop-off point
Hi all, I have an issue which I haven’t experienced beforeand I am hoping you can advise me what I should do. I sent an eBay item out on DPD, and the address on it was aDPD drop-off point, which is a local shop.DPD state it was delivered there and th...
Resolved! Help with a dishonest buyer who doesn't want to return an item!
Hi Everybody,Can you please advise if I can legally do anything against a dishonest buyer?Last week I sent by mistake a game boy game that was supposed to be for a buyer to another buyer.I am not looking for justifications. I sc****d up, because even...
Do not like the new selling view on mobile app
Anyone else? The old view was fine. Also, what's with now removing cancelled/refunded orders from your net total? It's still part of your net total for accounting purposes, so I am perplexed as to why they'd remove this. Also something about rounding...
Resolved! I think i have been scammed
Hey everyone so I recently ordered a lego batman 2006 figure it's been well over the delivery date and I haven't recieved the item and i have text the seller every day for the last few days and I've recieved no feedback whatsoever. I'm not sure it's ...
Refund
I am a private seller and made an error in shoe size when listing an item. EBay wouldn't let me amend as a bids had been received. Unfortunately the winner wasn't able to accept the smaller size. I agreed to a cancellation/refund & that's when I ente...
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