15-04-2024 11:40 AM
I have got about 15 Yodel deliveries either despatched or delivered from the last week which has not updated at all on the ebay website. You have to actually click through to Yodel's site to see updates. Royal mail is tracking perfectly. Anyone else experiencing the same issue?
16-04-2024 12:42 AM - edited 16-04-2024 12:43 AM
Got exactly the same thing . Parcels sent and delivered last week not showing any movement on ebays tracking (most are stuck at "Tracking number provided" on ebay a couple show "We have your parcel. Please check back for updates" ) but clicking on the link shows delivered . A couple of orders sent last week but only delivered after the weekend have just updated in the last hour from "Tracking number proveded" to now show full tracking and the green tick.
16-04-2024 3:39 PM
Hi city_sprint_cycles & pjdb4,
We normally mirror the data coming from the courier, and sometimes you might see a delay on the updates. However, if it's been a while and this is still happening to you, please confirm the item number and the tracking number, and I will be happy to work on this for you guys to see if there is anything we could do from our end to help with this.
Thank you,
Marco