09-07-2023 9:29 PM - edited 09-07-2023 9:39 PM
I sold an item, buyer claimed they didn't receive it and opened a case. The tracking showed it was delivered, the buyer in their messages called me stupid and said they were going to leave negative feedback. Eventually I won the case but the buyer left negative. I asked ebay to remove feedback as I had won the case but their automatic decision was to let the feedback remain as 'it doesn’t violate any of our feedback policies.'
I just noticed the buyer has left 15 negs out of 25 feedbacks left.
Solved! Go to Solution.
16-11-2023 11:32 AM
Ive been an eBay seller for 20 years.I recently sold a coat which was correctly described. The buyer wanted to return it as she said it was 'filthy' ! I have never and would never sell an item in such a condition- what would be the point as it would harm my status. She left very negative feedback for me even after I refunded her. I asked Ebay to remove this but it was declined. I really think that eBay use a standard descision without even checking the sellers past record, very unfair to say the least but there's no more action a seller can take.
16-11-2023 2:32 PM
I'm interested in your statement that 9/10 people don't read feedback. What is your source for this?
13-12-2023 11:40 AM
Seems to be a lot of this nonsense going on at the moment - I had 14 years of 100% positive feedback as a seller - have now had approx 6 or 7 negative/neutral feedbacks in the last few months - all leaving their feedback without bothering to contact me first - which I thought ebay was against? - are they other sellers out to try and bring down sellers with 100% feedback or buyers trying it on to get refunds etc?...still waiting for the latest incorrect negative response removed by ebay.
13-12-2023 11:59 AM
Ebay doesn't remove neutrals and will say it doesn't affect a seller's rating 😞 What are the reasons for the negs you have received recently? In some circumstances it's possible to submit a statutory declaration which is a legal document and ebay will remove a neg.
There used to be a pop up message asking the buyer if they have contacted the seller first before they leave neg or neut but that is no longer the case. Not contacting the seller isn't grounds for getting negs/neuts removed.
13-12-2023 12:23 PM
13-12-2023 1:36 PM
The use of a statutory declaration is narrow and unlikey to cover these scenarios.
In the case of a broken ornament etc the buyer needs to supply a pic showing the damage to confirm it and following that many sellers would refund promptly without the need for a return. Requiring the need for a return of a damaged item would be likely to exarcebate an already difficult situation with the buyer. I agree that it is likely that linen will arrive with some creases regardless of how carefully it is packed but I'm afraid ebay will just say it's the buyer's view of their experience.
22-12-2023 12:02 PM
Buyer called me a liar, which I'm not. First response from eBay was to decline negative feedback removal. I spoke with an agent and am now awaiting its removal. (Apparently defamatory comment and not allowed.) Interestingly, the buyer threatened negative feedback, if I didn't refund £50 to him, but that wasn't grounds. Should be thrown off eBay for trying to extort money!
22-12-2023 12:46 PM
Try this link.
ebay.com/sellerhelp/feedback
It may work.
22-12-2023 12:56 PM
my first return item on e bay was a broken ornament (cat). The buyer said it arrived with tail broken and sent photo. I paid for return and asked for the tail as well, i glued it on and kept it with the rest of my collection. I had 150 and had decided to reduce that amount. Not particularly cheap one either. I always refund immediately even if i do not believe them (which in this case i did not, not the way i packed that cat and in particular the tail part) no point in not as i would lose out in the end anyway. At least this way i got my cat back and she did not get to stick the tail back on herself, even if it did cost me.... Some things i just do not bother with getting them returned, each item has a different value to me.
22-12-2023 1:15 PM
@bibelotsandstuff wrote:Interestingly, the buyer threatened negative feedback, if I didn't refund £50 to him, but that wasn't grounds.
If they sent that threat in a message it was grounds for reporting the buyer. As per eBay's feedback extortion policy:
"Buyers aren't allowed to:
Open the message in your eBay messages inbox - at the very bottom of the page there is a pull-down menu called "Action". Click on it then select the first option (Report message).
However, I believe eBay almost never removes feedback once it has been replied to.
22-12-2023 2:01 PM
Thanks. I spoke to an agent once removal was denied. Was assured by her that it would be removed within 72 hours, which is up this evening. Unfortunately, I have left a comment on his feedback, so we'll have to see.
22-12-2023 2:42 PM
The CS rep was wrong as that is grounds as Ebay class it as feedback extortion.
22-12-2023 5:57 PM
22-12-2023 6:14 PM
That is so bad!!!! My 72 hours is almost up and the negative feedback is still there. The buyer publicly called me a liar and, in more than one message, demanded a £50 refund in order for him not to leave me negative feedback. Defamation and extortion, yet no removal of feedback. Feel let down by eBay, as you must, too.
04-03-2024 9:34 AM - edited 04-03-2024 9:36 AM
I've been using Ebay coming up on 20 years and I received mh 1st negative feedback.
Tried everything to have removed no joy.
04-03-2024 10:49 AM
Unfortunately in my opinion there is nothing in that feedback that breaks feedback rules....hence the refusal to remove it 😞
Ones first neg does tend to hit you hard and it happens to all of us at some stage.
I currently am having to deal with a wannabe scammer regarding one of my sales.....i fear i may be negged too shortly.
29-03-2024 10:01 PM
I have had the same issue!. It seems that the new feedback removal process only protects the buyer. The buyer purchased an item which did not fit, we asked them to use the eBay returns process, they did this and eBay said that the buyer was responsible for this postage cost as we did not violated any policies. The buyer left a negative feedback saying that they were not happy about the postage cost. We did explain to the customer that the returns policy is dictated by eBay process. When I spoke to eBay agent to remove they said that this is not eligible for removal as it is a buyers opinion!. I explained that it is your policy that made the buyer responsible for the postage cost. eBay refused to remove. This is absurd and was of no fault of ours.
16-05-2024 11:28 AM
I am having this issue a lot atm. eBay are setting out Policies, and when buyers leave Feedback that is eligible for removal under eBay Policies they seem to move the goalposts. Had a few cases and it is frustrating. eBay is almost bringing our Company into repute based on false feedbacks and unfair comments.
A few Customer Service agents are now telling me 'Its against the law to remove feedback' We have consolted our solicotors and they said this is lies. Not only are are eBay not even sticking to their own Feedbacks Customer Service Agents are trying to hide it by lying to us.
I love the Guys at Customer Service but the rules from the powers above are ridiculous. It makes no sense.
Im also getting a lot og buyers now leaving Neg Feedback and saying if I refund them they will remove it, have brought this up with eBay and they still wont remove.
Eventually all eBay are going to get is loose buyers, becauase seller accounts are just going to get lower and lower %. A few weeks ago my mum was put off buying on eBay as the % was too low on accounts and it made her worried. She doesnt even read the comments just looks at the %, she ended up buying on Amazon
16-05-2024 12:28 PM
That's a complete turnaround from my experience of eBay a few years ago. I left feedback after a horrible experience resulted in eBay having to refund me and censure the seller for their abusive messages to me. Despite Ebay's involvement with the return case and subsequent action taken by them against the seller CS Ireland told me eBay removed the (factual & not abusive) feedback because the seller had submitted a signed statutory declaration. I expect they had to legally but the seller must have lied on the stat. dec. form. It undermined my trust in eBay at the time.
31-05-2024 6:09 PM
Ebay is a joke, its AI making these decisions and if you appeal you do it to thier back office via a CS agent and ill guarantee you they still wont remove it, i have been physically threatened on message by a customer stating thier item didnt arrive when trakcing shows it does, they declined to remove it, i have been threatened with neg FB clearly in messages where a item also arrived, they wont remove it...guess what, it doesnt violate thier policies... absolute joke...bunch of clowns...because they are faceless.. you cant reason or talk to them, they leave that part to thier drones.