Confused How to Become Top-rated Plus seller

[bluefrogtoysltd]

We had a message from ebay saying become a Top-rated Plus seller. I updated many of out listings to have Free Royal Mail Tracked 48 delivery, 30 days returns and a 1 day dispatch...but now it's saying even more of our listings don't qualify.

I spoke to ebay who said we also have to offer free returns, no matter the reason...is this correct?

[jow1995]

yes free returns to become top rated plus, i declined the offer.

Top rated sellers used to get 20% off fees but now only 10%

[bluefrogtoysltd]

Many thanks...ebay were so confusing on the phone so just wanted to clarify 🙂

[tribalgiftsuk]

You dont have to offer Free returns, you just have to offer returns and same day dispatch but you can set an early dispatch cut off time. 

[tommystrezures]

This is the 'official' line from the seller ratings blurb on the help pages. As previously mentioned its only a 10% discount on seller fees, but it all adds up is the way I look at it. The returns policy bit is misleading you need a 30 day policy, ours is set at buyer pays return postage and we get the badge, but obviously if its an INAD etc then as a seller you obviously pay.

eBay Premium Service

Top Rated Sellers receive the eBay Premium Service badge on qualifying listings. Here's what buyers get with a eBay Premium Service item:

• A minimum 30-day money-back free return policy
• A free domestic delivery option within 3 working days
• An express delivery option within 2 working days for no more than £10
• A tracked service for items over £20