Change Personal Information address from China

[dinger30]

Hi

I believe my account was hacked a few years ago and my address was changed to China, I now want to sell something, but as my personal address is China I cannot. If I try and update my address to United Kingdom I get the error  "This change is not permitted at this time.{e209131-1183635x}"

Any ideas?

Thanks

[tressygirl · Accepted solution]

You may need to contact eBay Customer Services about this, as you may not be able to change your location yourself, and some form of ID may be called for.

Lines are currently closed, but will reopen shortly at 8 a.m.

To Contact Customer Services it's a Live Chat, or you can select to speak and request a Call Back. Click on this link:

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

On weekdays lines open between 8 a.m. and 10 p.m.

On weekends they open between 9 a.m. and 6 p.m.

[myriad*seller]

Your country of registration shows as UK

Make sure you are using a computer to make the changes, do not try using the app as it doesnt work properly