Another blow to the heads of sellers, weaponised feedback

[chipchopmod2]

So i guess Ebay dont want to pay staff to monitor their flawed, outdated and broken feedback system, not only do you just get a an auto bot reply syaing we cant remove this feedback, if you request it gets a second review they still allow unjust negative feedback to be left.

i was left negative feedback for an item which was shown as delivered, ebay would not remove it so i left my curt reply, the buyer took umbridge to this and has also since threatened to come and see me face to face (already provided my address and told them to bring it on) but Ebay still wont remove it even after reporting them. I called them up again asking why this feedback is still there and got the old 'it doesnt violate our policies' this is what 'the specialist team' said, there is nothing special about this team, i doubt there isnt even one, just a bot, the operative on the call said they would have removed it instantly but the 'specialist' team wont, i dont recall seeing in the policies that a buyer can bare face lie in face of evidence showing an item was delivered and still have their feedback left in place.

Another one was left stating an itme was never sent and i didnt speak with them, all of which i can prove wrong, i have proof of postage and all my messeages between myself and them were available for ebay to read which further goes to prove they do not care and they are not looking at it with human eyes.

This platform is getting worse by the day, ALWAYS hammering the sellers, the people that earn 80% of ebays turnover. DISGUSTING customer service. The bareface cheek they have to take their extortionate fees from us for this. I wont be leaving feedback for anyone anymore, if i get left more unjustified feedback i will give it back exposing how Ebay operate and what a shambles the feedback system is.

[four_mid_able]

The feedback you left buyer doesn't help matters.

[m25jet]

Having looked at the feedback from the buyer in relation to the item, as well as your follow-up comment, it appears to suggest that a case was opened for non-receipt of the item.  Did you ask eBay to step in and review the matter?  If you had tracking which proved that the item had been successfully delivered to the buyer's address then when eBay reviewed the case they ought to have decided it in your favour, at which point they should have removed the buyer's negative feedback.  You should have pushed them harder to do so had something gone wrong and they had failed to remove the negative feedback after reviewing the case and closing it in your favour.

Unfortunately as a result of leaving the response that you did, you haven't really done yourself any favours, as eBay may well just look at it and conclude "Looks to me to be a case of six of one and half a dozen of the other", and let it stand, concluding that both of you are just as bad as each other.  Had you held off of leaving your follow-up comment and contacted eBay Customer Service a second time you may have been able to get through to somebody who agreed with your opinion that the comment was unjustified and who also may well have removed the comment for you.

If you feel really strongly about this matter I suppose you could try contacting eBay Customer Service again and see if eBay will remove the negative feedback left by the buyer.  However, in light of the aggressive response to the negative feedback left I'd say that the most likely outcome now is that eBay will just leave the feedback there indefinitely, along with the follow-up comment provided.

[plpmr]

adding to the advice already given -

Unfortunately the false positive you left the buyer can be removed if they complain and that will damage your account.

[the_book_seekers]

Also naming sellers in the negative feedback replies is an issue.

[*guinevere*]

"Weaponised feedback" works both ways. Your follow ups to feedback left are embarrassing for you I'm afraid. Sarcasm and nastiness should never be seen on the platform.

[caruk_iderdxs]

I've just been subjected to similar and would not give in to the obvious try on to get a refund. They trashed my feedback and I left a reply as they wouldn't retract it. The emails were quite mysogynistic so I left the reply I did because I wouldn't wish this experience on another female seller. Checking out this person's (my buyer's) feedback it seems he's used this tactic before.

It was a low value item but I think some treat getting a full refund by using veiled threats as some sort of sport.

Now ebay have not come back to me and it seems it's not easy getting to speak with anyone so I also left a response to the unfair feedback as why should these people get their own way.

[chipchopmod2]

I have called them three times and complained. I have proof of delivery and so do they, i left my comment after they refused it a second time, apparently they have not violated any policy.. its laughable and just adds weight to this mysterious 'specialist' team being a bot because you can speak to them ever.

To be honest, i have given up with feedback now, its wrong and i will not be leaving any feedback for any customers anymore, i will just reply to unjustified feedback.

Today i reveived some more, customer stating something is faulty when it is not, i know what the issue is and they dont like the answer, they did not open a return case and get a replacement or money back, just left neg FB, i will call these idots out because Ebay are certainly not interested in protecting sellers rights, they need it doing.

[jckl1957]

In my view, your response to that feedback is much more damaging to you than the feedback left by the buyer.

You have broken Ebay rules by naming the buyer and the retaliatory comments seem immature and excessive (my opinion).

If you feel you have to respond to feedback, polite, measured comments are generally better.

[bits_n_bobs_heaven]

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@chipchopmod2 wrote:

I have called them three times and complained. I have proof of delivery and so do they, i left my comment after they refused it a second time, apparently they have not violated any policy.. its laughable and just adds weight to this mysterious 'specialist' team being a bot because you can speak to them ever.

To be honest, i have given up with feedback now, its wrong and i will not be leaving any feedback for any customers anymore, i will just reply to unjustified feedback.

Today i reveived some more, customer stating something is faulty when it is not, i know what the issue is and they dont like the answer, they did not open a return case and get a replacement or money back, just left neg FB, i will call these idots out because Ebay are certainly not interested in protecting sellers rights, they need it doing.

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I take it that you didn't add the tracking number to the purchase before or upon sending the parcel?

This is always a very wise move because the proof is available for the system to kick out any false claim of non-delivery, if the item has duly been sent & delivered and a buyer claims otherwise.

The system also checks the tracking number when you place it on the order to confirm that the tracking number is genuine, so again, a sellers rear end is being protected and so is the buyers vested interest, until delivery.

Should a case be opened for non-delivery when the tracking shows an item has been delivered, it will also block the buyer's feedback from being publically available, although you, the seller can see the attempted feedback.

As you can see, when the system is used correctly, it seems to work correctly.

[kath3735_wxmjn]

if you are so unhappy with the way E Bay works (or does'nt work!) why are you still using it?   Quite honestly if i were looking at buying something and saw your feedback responses i would not risk it, not because of your reliability but just because of the responses.  A polite response can be more effective than an abusive one.

[chipchopmod2]

customer did not pay for tracking, RM provide a free delivery confirmation, postal workers are NOT obliged to scan it, Ebay automatically add it to the order as tracking, it was there from the start and it also shows as delivered so  no, it doesnt work, three times i have appealed this now and never get an answer back, feedback is still there,  all the operatives i have spoken to have said they would remove straight away if they had the capability to do so, all they can do is pass it to back office but it seems they are not interested in protecting sellers rights, or maybe they are punishing me as another poster suggested, in which case that speaks volumes

[douglaspuglas]

Well they called you a bell word and you rewarded them with another positive point on their feedback score.

[arkwebus]

It is up to the seller [not buyer] to determine what postal service to use.   Unless the seller chooses a service which posts delivery  to the eBay case they stand the risk of "item not received".  Worth it for low value items, otherwise seller takes a judgment that the £1-odd extra saving will be more than any losses!   @chipchopmod2