Two parcels sent to swopped addresses

[paula77]

What is best advice to sort out two parcels sent to opposite addresses

[**peaseblossom**]

Contact the buyers and ask them to send the items to the correct address.    If they are co-operative you can send them a paid-for postage label to use via the Royal Mail website.   If they're not happy doing that or if you're worried about it ask them to return the items to you.  You'd have to cover the cost of that and pay the postage again to send them out again.   

[john1297576]

Not wise to ask buyers to send to each other. Consider the consequences of loss or damage, you would not be the sender so could not make any claim and buyers would not want to get involved.

They should both open Not as described cases, you supply return labels and on return you send out again correctly. This will prove expensive but at least younwill not be breaking ebay rules by giving out members addresses to other members. A complaint about this could give you a serious problem.