29-03-2024 11:37 AM
29-03-2024 11:40 AM
Why do you need to contact the seller?
If your item has not arrived or there is a problem with it, you should open a claim or a return case through Ebay.
Put 'bought as a guest' into 'Help & contact' top left of your Ebay page.
29-03-2024 12:27 PM
Seller would not know who you are, any actions must be made through the confirmation of purchase received from ebay.
30-03-2024 9:52 AM
30-03-2024 10:49 AM
Not sure I have fully understood what has happened here, but once you close a case on a ' promise' from a seller of a refund, that case cannot be reopened, and a promise can be broken. Never close any case before you are refunded.
Another case for the same item cannot be opened, and you need to now , turn to your payment provider for help with your refund.
30-03-2024 10:17 PM
31-03-2024 8:24 AM
We are all members like yourself here, so we have no access to your account or to your seller's.
If you made a guest purchase nothing will show in your eBay account, this link below shows how to claim any refund when making a guest purchase.
Otherwise, turn to your payment provider now, for help with your refund.