What do you want a refund for?
Is it an item you have returned or want to return?
Explain what has happened so far and somebody will try to help you.
Information such as what you bought, when, how you paid will all help.
"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)