Refund of items for no delivery

[toolatetolearn]

Help me please. 

I purchased  an item an duly paid for it,  however the item was never dispatched  and of course never received. 

I asked for a refund and ebay then told me to wait which I did while they wait for a response  from the sell.

 Nothing happened  and today  I had an email  telling me the  case has been  closed due to inactivity. 

How do I pursue  this with eBay? 

Can I take eBay to the small claims  court?

[tressygirl]

If you take eBay to the small claims court you need to have very,  very deep pockets.

I'm afraid the error is with you,  and not eBay here.

If you open a case for item not received,  it gives the seller 3 days to accept and refund you.

The only way a case can close,   is if the seller enters a tracking number showing delivery,  or you forgot to escalate after the 3 days,  and  within 30 days.  If there is no activity,  no escalation,  eBay believe the matter has been resolved, and closes the case after 30 days.

You cannot open another case for this with eBay,  but if there was no tracking showing delivery,  chase your refund up with your payment provider.