19-04-2024 2:07 PM
I got this message:
"Dear customer,
I am writing here with all my sincereness to say sorry to you,
i just was informed that there is a problem with our shipping company to cause a batch of parcels lost on the way, so your parcel may fail to deliver your hand,
so sorry for that, as a seller, the honor is the most important for us,
so I am very willing to issue you full refund firstly as guarantee,
Is this fine?
Waiting for your early reply and hope you could kindly understand it .
Sorry for all the inconvenience caused .
Best wishes."
To me, this implies that they have lost the order but will issue a refund as a first step, over delivery issues. The message implies the order may still arrive.
For clarity I asked that if I accepted the refund, will I get my order? No response.
The refund was given after I asked ebay for help. I don't want a refund, just replace the lost package.
Can I reject their refund and insist that the fulfill the order?
*if I re-order, it will cost £10 more)
Solved! Go to Solution.
19-04-2024 2:10 PM
Neither you nor ebay can force a seller to send an item. ebay can only enforce the refund.
19-04-2024 2:10 PM
Neither you nor ebay can force a seller to send an item. ebay can only enforce the refund.
19-04-2024 2:13 PM
You say you received your refund ? Then, you cannot now reject it.
Not sure why reordering you are £10 down, as you should receive every penny you initially paid the seller.
The seller claims to have lost a shipment order, so may not have anymore to send .
It's always best to receive a refund not a replacement as that would not be covered by eBay's 30 day MBG policy if it incurred any issues.
19-04-2024 2:21 PM
That letter is wierdly written!
The only way forward is to open a "non receipt" case from the item one day after the latest date for delivery and to escalate after 3 days. Do not believe anything that the seller says when it is not what eBay says!
Do not close the case for example. Do not rely on seller refunding without a case; you have only 30 days
EBay has systems [The Money Back Guarantee] which work. Do not try to get round them or vary them.
The case does have the provision to get a replacement but 100% I would not. Go for a full refund every time. We have heard cases where the seller promised a replacement but never delivered so that the case "timed out" and the buyer got nothing - no replacement, no refund.
19-04-2024 3:35 PM
Thanks. I know that consumer laws say you can't compel anyone to fulfill the order, just wasn't sure if ebay did the same.
19-04-2024 3:39 PM
@wayne6341 wrote:
Thanks. I know that consumer laws say you can't compel anyone to fulfill the order, just wasn't sure if ebay did the same.
Aaah, no they cannot make a seller send an item, but as above , never agree to a replacement always a refund, as replacements are not covered by eBay's 30 day MBG policy.
With a refund if the seller still has those items for sale, if you did not wish to seek out another more reliable seller , then you could buy the item from them again.
19-04-2024 3:41 PM
You say you received your refund ? Then, you cannot now reject it.
(I have never asked/ or agreed to a refund)
Not sure why reordering you are £10 down, as you should receive every penny you initially paid the seller.
(If I reorder the item from them, it will cost £10 more, which is why I said I wanted the item, not a refund)
The seller claims to have lost a shipment order, so may not have anymore to send
(They have more listed, between £10-£20 extra)
It's always best to receive a refund not a replacement as that would not be covered by eBay's 30 day MBG policy if it incurred any issues.
(Yes but, not if the cost has gone up by £10 in a week)
19-04-2024 4:04 PM
You say you had to ask ebay for help. As you can only ask ebay to step in if you open a not received case, I suspect seller refunded you, using the reason buyer's request saving seller a lot of fees.
If they had refunded using out of stock as the reason then they would have had to pay the selling fee and get a lot of defects, which would have seriously damaged their ability to sell.