06-05-2024 1:54 PM
Hi
I purchased 2 recliner chairs in November 2023. One has developed a fault in the material. Can I return both chairs ?.
1, get money back for both ?.
Or
2, Or put money towards 2 different chairs as I don't have confidence in the 2nd chair going the same way.
06-05-2024 1:59 PM
You cannot do anything through eBay, as they do not offer warranties or guarantees on items, just that they are just as described on receipt. If they are not, a buyer has 30 days under eBay's 30 day MBG, Money Back Guarantee policy, to return the item for a full refund.
If you bought this from a Private seller you are too late to claim a refund.
If purchased from a registered UK business, who offered a guarantee and is now not upholding this, then turn to Citizens Advice for your next steps, if you wish to take this further.
06-05-2024 2:20 PM
You would need to contact the seller and see if they offer any sort of warranty on their products.