16-04-2024 10:03 AM
We had a customer that couldn't choose click and collect. Does anybody know of any known reasons why this might occur?
Unfortunately (for us) they were able to choose a different supplier and order from them using click and collect. The customer said that "when I go to pay the option is not there" (although they can see the option on our listing before checking out).
TIA
16-04-2024 10:14 AM
None of your items are in click & collect.
You need to be opted in before listing items.
16-04-2024 11:16 AM
that's odd - when I look at our account it says we are opted in. 😞
Thank you for the reply - will look into this.
16-04-2024 11:27 AM - edited 16-04-2024 11:28 AM
Having looked at some of your listings,the main page gives/shows click and collect,but you only offer postage under delivery,so not choice of any C&C options
16-04-2024 2:40 PM
thank you so much for your helpful reply.
I've emailed ebay for help so hopefully will hear from them soon. I'm not sure how you offer click and collect - thought you just needed to enrol (which we have done). I am suspecting a site issue as I am sure we have had click and collect orders in the past.
thanks again!