Change of postage

[hay_88743]

Hi 

I'm new to selling and not sure if I've made a big mistake! 

I printed my postage labels but realised that I can't send the items via that option. I've taken the hit and paid for the correct postage option (24hr vs 48hr). However obviously the tracking number is wrong on ebay. I've sent the buyer the correct tracking number. Will I still get paid as I assume the tracking that is on ebay will never show as delivered. Thank you! 

[tressygirl · Accepted solution]

If you cannot manually correct the tracking on your posted items,  then contact eBay Customer Services to do this for you.

To Contact Customer Services, I find the quickest way to contact them, either for a Live Chat, or you can select to speak and request a Call Back, to click on this link:

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

On weekdays lines open between 8 a.m. and 10 p.m.

On weekends they open between 9 a.m. and 6 p.m.

You can receive a refund for those unused postage labels,  though they may take 24 hours to appear before you can void them:

Find your label with this link . https://www.ebay.co.uk/ship/lmng/labels-history/seller-hub and to the left of the sales record there is a drop down menu under 'Actions' click on that , then click on 'Void Label'. The refund will take between 5 - 7 days to process.

[hay_88743]

Thanks so much! I ended up changing the tracking number so hopefully all is well now.