Broken Item

[princesslilybo]

I sold a bag 33 days ago and posted to buyer. They have now contacted me to say it's faulty as the strap broke! She now wants a refund. I don't see why I should issue one as she's had it over a month already and it's not my fault it broke! The item was used as stated in the listing! Where do I stand with thi

sorry I don't know how to reply to your comments!!!! The item sold 33 days ago and I posted 1st class signed for. I emailed to say that it was a used item as she bid on it and that if it had broken maybe she over loaded it with stuff!!!! She admitted that she's used the bag 'twice' and she's an old age pensioner so I should have the decency to give her her money back!!!!! The bag strap has broken she sent a picture of it. Still not giveinf her refund. Scammer me thinks!!!!