Can you please help me I have 2 issues with cancellations and I am getting no where with the help app.
1 : A seller cancelled a order without informing me or looking to see if I had other items I was waiting to finish bidding on.
All she could say was sorry.
But did sent the items as a free gift with the other items I paid for.
I have now got a mark on my file as non payment.
2 : This seller had to cancel as for 24 hrs I had been trying to pay her and would say pending payment then stay like that until I paid for other items then it would reject the payment.
I tried the automated eBay with no luck.
There was more than enough in my account to pay for the items.
Everything else was OK.
Just this seller.
There was nothing I could do as it seemed like eBay had blocked any payments that I made to this seller.
I am now left with a block on my account and now that makes 2 when they were not my fault.
It is stopping me from bidding with some of my regular sellers.
I'm also trying to appeal these decisions but I am getting nowhere with eBay.
So frustrating.