when i use a case in paypal, hi said that dispatch the parcel., but i did not get

[rolkisnauja2-uk]

 Hi,

Hello,paying money for goods.
when i use a case in paypal, hi said that dispatch the parcel., but i did not get. Seller is not responsible to the message.
What can i do?
thanks

Sorry, but never has it not done don't even know where to go, my English is not a native so hard understand, What should I do

Thanks

[jambuttyminer · Accepted solution]

If you have opened a case for item not received and the seller has not provided tracking to show that the parcel was delivered, but has not refunded your money, then you must escalate the case.

You can do this after 8 full days from opening the case for an ebay dispute, or seven days from payment for a paypal one.

If you have not opened a case then do that now.