10-02-2016 1:52 PM
Click on the Resolution Centre text link at the bottom of this page.
Open an eBay item not as described dispute. Escalate it after 8 days.
If your seller is a UK one, you'll get a pre-paid returns label.
If they're an international one, eBay will provide you with a returns address but you will be required to return the item to the seller by trackable means, at your own expense.