What to do if a customer hasn't received an item I posted

[joannmadin_0]

Hi
Just wondering what to do in this situation
I posted an item to a customer on 15/08/16. I have the receipt from the post office.
It was sent by normal post.
What do I do in this situation ????
Any advise would be great
Thanks

[john1297576 · Accepted solution]

Well you need to refund and claim on RM.

To avoid giving yourself a Defect, ask the buyer to open a Not received case and you can refund through the case. Also gets your fee refunded.