Seller refusing to refund a product which description was misleading

[tabz*20]

Hi all,
I recently purchased an A3 scanner from a seller. I specifically researched a scanner that was compatible with Macs and was A3- I'm a designer and have to work to this size, so was happy to find one and purchased at the cost of a pricey £233.00!!
I bought the item on the 20th June and received the item a week later. I've opened up a case and sent the item back yesterday, but the seller is refusing to give me a refund.
I don't know what to do? He says that their is only a 30 day refund policy- which I count from the date the item was received, which would be the 27th June and the date the item was posted, was the 25th July. He on the other hand, counts it from the date of purchase.
It's a really hefty price to pay for something which I wouldn't have even bought had I have known it wasn't compatible. The description was misleading and I now feel robbed of £230.00, and I don't even have the scanner to show for it, as I posted back yesterday.
What should I do?

Thanks in advance,
Tabitha.

[red_magpie · Accepted solution]

I've opened up a case

By "case" I presume you mean a claim under ebay's money back guarantee? (i.e. not just a "change of mind" return request.)

If you were able to open a case it must have been within eBay's timeline, which is within 30 days after the actual (or latest estimated) delivery date. If it is still unresolved after 8 days you need to escalate it for eBay to step in.

I do hope that you used recorded delivery or similar, as when you escalate it eBay will require online tracking proof of delivery. It's a pity you didn't use eBay's MBG procedure from the outset, as they would even have provided a prepaid and tracked return label, which would have been charged to the seller.

 For further information see eBay's money back guarantee:

http://pages.ebay.co.uk/ebay-money-back-guarantee/index.html