Cancelled return after selecting wrong reason

[dirgenesis]

I wanted to return an item because it (clothing) was larger than they described it, and as such this should be a free return under ebay's policy. I selected "wrong size" as the reason, because it is, but this said the return shipping would cost more than the item itself, so I closed the menu to start again, but this shut down the entire return request and now I can't try again or contact any staff. I've contacted the seller, but they haven't responded, and since I closed the return on my own I expect they don't have to do anyhing and they can keep my money.

What can I do?

[purveyor_of_tat · Accepted solution]

It does feel natural that 'wrong size' best fits your situation but that reason equates to a 'change of mind' return and private sellers do not need to accept these kinds of returns. 

You only get one chance to open a case. You could try asking customer services, see if they will be able to open the correct case, don't get your hopes up. 

[dirgenesis · Accepted solution]

As expected, customer services said they can't re-open a case. The difference between saying "wrong size" and "not as described" is so **bleep**ing asinine and not at all explained in the process, which you can't then back out of to change. **bleep**ing ebay.