Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
P&p
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
07-02-2016 11:20 PM
I have asked for a refund on a faulty item to which the seller has agreed but they are refusing to pay me back the postage that they payed to send me the item was £30 and postage was 2.50 so total 32.50 but their only willing to pay me the £30 back is this right ?? So I have to send item back and pay for the postage which I'm ok with ,but I want my full money back including postage any advice would be appreciated thanks
Comments (0)
Comments (0)
0
Helpful
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Report Inappropriate Content
07-02-2016
11:22 PM
The seller has to refund your original postage and, assuming they're in the UK, they have to pay the return postage too. If they refuse file a "Not as described" case with ebay via More Actions, far right of item on your My eBay Purchase History page, or go to Resolution Centre, at the very bottom of any page. Escalate to a claim after 8 days.
Ask a question
Most Helpful Posts
