Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- eBay UK Community
- OLD Q&A Boards
- Answer Centre
- Member To Member Support DO NOT DELETE
- Item arrived damaged
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
Item arrived damaged
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
27-08-2016 8:29 PM
I bought 8 fancy glass jars from a seller. She sent them via Hermes wrapped in paper then put in a box. Two of the ijars arrived broken. What should I do. The seller states she can't take them back as Hermes won't take glass!! I am nor happy as they were a set. Happy to keep the remaining items but not at the cost I paid.
Comments (0)
Comments (0)
0
Helpful
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Report Inappropriate Content
27-08-2016
8:41 PM
Almost no delivery services will accept responsibility for breakage of glass - unless you pay a premium price for Royal Mail special delivery.
The seller still has to refund the buyer, and take the loss. This clearly explained in eBay's money back guarantee and is just one of the risks that sellers have to take on eBay.
It's amazing how many people sell - and buy - on eBay, without having any idea of their responsibilities.
Ask a question
Most Helpful Posts
