I haven't received payment.

[l3arryc]

I sold an item and it has been 24 hours since the buyer has paid, however there is nothing in my Paypal and payment has not been paid directly into my bank account. Whats my next step?

[thisisabrandname · Accepted solution]

The money doesn't go directly to your bank account.

Log into your paypal account.

What does it say in the 'payment status' column?

You may have to claim the payment

or confirm your email address.

If it says payment received safe to post or something similar you need to post the item.

If it says payment is by e-cheque you will have to wait for the payment to clear before you send your item.

If the payment isn't showing in paypal and you use different email addresses for ebay and paypal you will need to add your ebay email address to your 'profile' in paypal.