How can i cancel a 'collection only transaction' in order to re-list my item?

[chewbacca73]

Hi. Could anyone help please?

I'm a fairly new seller on ebay and sold an item as cash on collection only. The buyer did then pay via paypal but i immediately refunded their payment. I had then spoken to the buyer who seemd very guenuine and he was waiting on his courier to contact, that was 4 days after purchase. However, i have had no further conatct from any of my calls or messages that i've sent and can only assume they no longer want the item and it is now 9 days after purchase.

What is the best way to close this transaction as i would like to relist my item? 

Any help would be appreciated.

Thank you.

[**peaseblossom** · Accepted solution]

Select "The buyer and I agree to cancel a transaction" on here:

http://res.ebay.co.uk/ws/eBayISAPI.dll?ResolutionCenter

and ask the buyer to agree to the auto email they'll receive from ebay.