hi all
I sent an item in good faith Royal Mail international signed for, to an address in Toronto Canada. It has been returned as the post have said the address is incorrect.. "Incorrectly addressed. Returned to sender."
I used the address supplied by the customer. Seems legit as per Google maps
If I refund the item, do I also refund the postage paid
should I offer to resend the item and ask the customer to pay, it seems this would not be anymore successful than the 1st attempt.
just not really had this before
thanks
