05-02-2024 7:01 AM
Could anyone please help explain why I've just been charged for another month's Shop subscription?
I closed my shop and removed all listings on the 25th (or 26th) and had the same notice at the end of last month, that I still have below:
"Your Basic Shop monthly subscription is expiring at the end of the month.
05-02-2024 7:09 AM - edited 05-02-2024 7:12 AM
Are you sure the charge is an advance for February? Had you already been charged for the time you had the shop?
You would owe a full 30 days for January even if you had it for less time than that.
05-02-2024 7:14 AM
Because my shop is still showing as 'active' and i have the message below;
05-02-2024 7:20 AM
You didn't answer the questions, but if you got that message this month and given that shop subscriptions are for a minimum of one month I think that you might have to pay for February.
Contact eBay CS to check.
05-02-2024 7:30 AM
"Had you already been charged for the time you had the shop?"
The last charge was on the 17th of January for a new shop subscription for a new account.
I have just been charged again today 5th, so 2 payments for a months shop, that I requested to be closed on the 25th/26th of last month.
I also tried contacting eBay customer support but it just keeps sending me in a loop and says to ask here.