Your February 2024 Seller Update
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Royal Mail: updated delivery restrictions & packaging requirements for bladed items
Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
Royal Mail saying I cancelled labels and re-used them
Just this last week I've had 5 Cancelled Label Surcharges with Royal Mail where they are saying I've used a label that I've cancelled.Previous to this we've had about 1 of these a year so it seems that something funny is going on.In Click & Drop for ...
Cant send combined invoice
Sorry, you can't send an invoice for all these transactions as payment seems to have been completed for some of them. Please retry again with unpaid transactions. Three items - two from the 13th Jan , one from 20th Jan. You sent the buyer an invoice ...
Resolved! Listing has completely disappeared
I have just noticed that one of my listings has completely disappeared.I listed it on 10 December as a Buy It Now so it should have automatically renewed. I've looked in my Sold, Ended and Unsold items - no trace of it anywhere on my account. I've do...
HMRC TAX REPORTING
In an eBay notification regarding HMRC tax reporting it states that Required reporting should only affect newley registered accounts in 2024 and all accounts in 2025 who pass either of the threshholds. Am I to understand that accounts registered prio...
Desktop customisation not working.
Suddenly got a status bar at the top of my desktop and it won't go away when i untick the appropriate box, then the whole thing stops working when i click on stop customising. Never known a site like this for glitches.........Space 1999.
Selling Limits
So this week I decided to bring this eBay id out of the woodwork and list again after quite a few years. Unsurprisingly it has had selling limits imposed. I do have another id that I normally (and still do) sell on It says in the help pages that you ...
eBay's GSP Hub address wrong according to eBay
I don't know whether eBay is in chaos but I get warnings when generating postage labels that the street address and postcode of the GSP Hub are wrong.
Order details not printing correctly
Since yesterday evening Thursday 18th when we try to print order details they don't fit on the page any more. There is a great gap in the middle, then the price is squashed up into a tiny column at the extreme right, and the order total doesn't print...
Tracked parcel marked delivered to Germany. Customer thinks the item may have been stolen.
I posted an item to Germany by Royal Mail tracked international delivery on the 5th of January. The item was large letter sized. The tracking indicates that the item was delivered on the 9th. The items in the parcel were sold for £75. Tracking has no...
Misuse of image left in feedback
Hello all, We have had negative feedback left on our account after someone messaged us (although for whatever reason we did not actually receive the original message he sent, despite his screenshot?) because of an INR. Because we didn't receive the m...
Buyers Who Give High Amount Of Negative Feedback
I received my first negative feedback in a long time today. It doesn't bother me too much and I don't see the need for removal. However I did look at the feedback that the buyer gives other sellers. They give a large amount of negative feedback which...
Sales Stopped on Friday 15/12/2023- Impressions Views dropped
I wonder if anyone else experienced issues with Sales as of Friday 15/12/2023- Impressions Views dropped
Item I bought has been delivered according to eBay but not DHL
DHL: We are unable to find a match for the shipment number you have entered. We may not yet have received your parcel from your retailer. When we receive your parcel the tracking will be updated and we’ll send a notification to the contact details pr...
Resolved! Estimated Delivery Time and Defects
This is becoming an issue that I find hard to deal with... I have spoken to a few customer service reps over the last few weeks and the issue that I have is I sell a lot of items £10 and under (60%) and 40% 10 and over the cheaper items I send using ...
eBay / RM returns label pricing - how do they determine cost ?
After several months pain-free, I had 2 returns/refund, "SNAD", - 1 genuine, 1 a change of mind but rubber-stamped by Ebay. Hey ho. Both medium sized boxes approx. 6 kg. HOWEVER 1st return 11th Jan, Ebay charged me £3.35 inc VAT, can't complain. 2nd ...
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