Is the seller registered outside the UK...? If so, that would explain
it. VAT has to be collected by Ebay - and all selling platforms - at
Point of Sale on imported goods valued at up to £135. As many
international sellers lie when they say an item w...
Most carriers, including Hermes and Royal Mail, will collect from your
address, but it naturally costs extra. Log into their websites for full
information.
There's a very good reason indeed for not being able to do that. If
buyers had that option, think what would happen when they discover that
does-not-fit returns, eg, are to be returned at their expense, but they
could go back in and make changes, ie....
CS is not closed. You can't currently call them due to Covid staff
shortages, and there hasn't been email CS for at least 10 years, but
Live Chat and Request-a-callback are available within working hours. I
used Request-a-callback the other day, and ...
