eBay

I'm trying to help a buyer who has bought the wrong part for his motorcycle.I've asked for photos of the bike to help identify it.He's tried repeatedly to send them.Is he doing something wrong or has Ebay blocked them because a return has already bee...

Ebay confuses part identification numbers with contact information in messages to customers;example:Tool 61-3170 £9.99gets blocked.How can I give the information to the customer without upsetting Ebay?