eBay

i had a buyer who didnt read the listing and on inpulse went and bought the item .as soon as the item came up sold i sent the buyer a message checking what bear they would like but they thought they got all three .i did give them a full refundasap .t...

not sure what to do .i sold a item and the buyer said the items are not as discribed and open a case to return the items to me .i asked them to show me what was the problem and they told me the tags are damaged but i think they had just changed there...