---

@lincolnshiremarine wrote:

Good afternoon Team

 

We have recently seen an increase in cases where items sent through eBay’s Global Shipping service are not being delivered to our customers.

 

While we understand that sellers are protected when using this service, it becomes difficult when customers contact us asking for delivery updates, as we have limited visibility once the item leaves the UK hub.

 

This makes it challenging to maintain the level of customer service we aim to provide.

 

Could you please advise whether there is any way for sellers to access additional shipping or tracking details so that we can better assist our customers with delivery enquiries?

 

Pitney Bowes which is part of eBay global shipping is as much use as a chocolate teapot for tracking information, so I was wondering if eBay suggests anything else please.

 

Best wishes  

 

 

---

Hi lincolnshiremarine, thanks for your question.

Sellers have all access to what's available at the moment, so this wouldn't be possible, I'm afraid.

Thank you,

Marco 

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.

---

@lincolnshiremarine wrote:

Good afternoon Marco

 

Thank you for your reply.

 

If possible, could you please pass on a suggestion to your relevant contacts about providing sellers with greater access to tracking or shipping information for items sent through the Global Shipping service?

 

While I understand that sellers are protected when using this service, we would like to assist our customers as much as possible.

 

At the moment, the limited visibility makes it difficult for us to provide helpful updates when customers ask about their deliveries overseas.

 

Any additional access to tracking or shipment details would allow us to offer better support.

 

Best wishes 

---

Thanks for your reply, lincolnshiremarine.

Yes, that's no problem, I will pass that on for you now. Like we always say, please note that this doesn't necessarily means that the suggestion will be onboarded, but it will definitely be taken into consideration at least.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.

---

@williabaxte7 wrote:

Hi . Has anyone noticed on the weekly chat over the last two or three sessions. That the answer comes before the question is asked . Maybe needs looking into as it’s quiet confusing . Happened to me the other week  also questions where also duplicated ? 

---

Hi @williabaxte7 ,

It may be how you view the posts. You can sort by newest to oldest, that might help.

Thank you,

Kat

---

@paulblueandwhite wrote:

Good afternoon,

 

1. Asked this already several times, but still no solution. How to list-post bladed items that need age verification on arrival when posted?

2. Second question: how to post items longer than 61 cm - longer than a medium parcel ? Should be possible with ParcelForce, but this option is not available on Simple Delivery. Spent several hours on Live Chat with eBay and still no solution. Was promised to receive more info within 24-48 hours: received no answer so far. But as I done more research on eBay it seems some private sellers manage to change postage:  some manage to change postage for items longer than a medium parcel to add ParcelForce on Postage. How can I do this?

 

Thanks in advance for your help.

---

Hi @paulblueandwhite 

1. I understand there is no option right now. Its being followed up with the shipping team and once they give an update on it we will let you know.

2. If your listing has a custom postage option then you can use that for your own delivery. If it does not then Evri medium parcel option can be selected  for your package as long as no single side exceeds 120 cm in length. Evri will still accept these. You will need to set carrier preferences to EVRi only.

Thank you,

Kat

---

@tinpelican wrote:

Multi-buy Discounts

 

Hi Team

 

This is a follow-up to my post from last December, regarding multi-buy discounts on our business listings. Despite having set up rule-based discounts, to include every item in the postcards category, nothing appears on any of the listings, to alert buyers to the discounts available when buying more than one postcard. The discount is only flagged up after an item has been placed in the buyer's basket and if the buyer then views their basket.

With our other multi-buy discounts, the offers are clearly visible up on each listing, and on the shopfront.

I have tried deleting the discount and creating a new one, but this has had no effect. The (non)results are the same in both the website (multiple browsers) and app. Could you please ask tech to take another look at this?

Many thanks.

---

Hi tinpelican, thanks for your question.

Yes, that's no problem, could you please confirm just 1 or 2 item numbers for me please, so we can flag this with them?

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.

---

@tinpelican wrote:

---

marco@ebay wrote:

---

---

Hi tinpelican, thanks for your question.

 

Yes, that's no problem, could you please confirm just 1 or 2 item numbers for me please, so we can flag this with them?

 

Thank you,

Marco

---

Hi Marco

It is every listing in this category.

Some individual listing numbers are:
127710020775
127571827038
127676725889

Thank you 😊

---

Thanks for your reply, tinpelican. 

That's perfect, I'll get that reported for you now, and once they come back to me I'll let you know, hopefully by Friday.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.

---

@dark12005 wrote:

Hi

 

I've asked for an order to be cancelled - confirmed 13.47 on 09/03/26 as the item (purchased 8pm 04/03/26) has not been dispatched. Seller has not communicated any reason for delay. so, a) Why do I have to wait until 13/03/26 for ebay to step in when 72 hours is 13.47 12/03/26. b) Furthermore, I left negative feedback for the seller. The seller has had that removed and I do not appear to be able to add any more. I don't see why ebay is taking the seller's side re the feedback when I am expressing my experience of the transaction for the benefit of others.

---

Hi dark12005, thanks for your question.

When you request a cancellation, it is up to the seller whether they want to cancel the order or not. If the order was cancelled, your refund would be issued straight away after the cancellation is accepted. If your order was cancelled, but you didn't receive a refund, please let me know. However, the seller is given time to respond to your cancellation request, which is why you'd need to wait for this before we can take any further actions.

Regarding feedback, when an order is cancelled the seller can request feedback to be removed as per our policies, you can confirm this here.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.

---

@ashleyp1116 wrote:

How do I get eBay to stop a seller using a false address (my daughters) for her customer’s returns.

I have reported this numerous times but it has never been stopped and has been going on for several months.  It is causing the recipient (my daughter) a good deal of anxiety and is a complete nuisance having to try and deal with the deliveries she should not be getting. 

Why can eBay not stop what is clearly some sort of a scam as why would the seller be doing this otherwise?

I have messaged the seller several times but the problem continues. Can someone please help??? 

 

---

Hi ashleyp1116, thanks for your question.

Sorry to hear about this, but in this case you'd need to contact our security team to report this problem to them, they will then take you through the appropriate flow to help you get this sorted.

You can contact them from here. However, please note that while we do everything we can to assist you and stop this, if the issue persist, you might need to contact your local authorities.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.