Good afternoon Marco

Thank you for your reply.

If possible, could you please pass on a suggestion to your relevant contacts about providing sellers with greater access to tracking or shipping information for items sent through the Global Shipping service?

While I understand that sellers are protected when using this service, we would like to assist our customers as much as possible.

At the moment, the limited visibility makes it difficult for us to provide helpful updates when customers ask about their deliveries overseas.

Any additional access to tracking or shipment details would allow us to offer better support.

Best wishes