I recently had a item not received case opened on one of my items that I sold, I was in contact with the buyer when I first noticed the delay, he understood that it’s not my fault and it’s Royal Mail that’s not providing adequate service 

 

Buyer bought the item on 19/02/2026 and I dropped it off at a Royal Mail parcel shop the next day on 20/02/2026 at around 10am, I have the receipt that I received that day, to this day tracking says “we got it” item was accepted at parcel shop. 

 

I used eBay’s simple delivery during shipping, which I assumed would keep be protected incase something like this occurred, turns out it didn’t because after the buyer opened the claim eBay’s stepped in and used my funds to refund the buyer, when I called customer support to essentially ask “what about me? Since I had used simple delivery, and eBay support told me they can’t do anything due to the tracking update, refused to help me any further just kept iterating the same point over and over and told me to go deal with Royal Mail myself. 

 

Now I’m left with a expensive item missing with 0 funds to show for it, and Royal Mail being unhelpful. I got screwed in all of this even though I done everything right on my end. 

 

I can provide screenshots of the order, case, my parcel shop receipt, proof of original item purchase, invoice etc. 

 

I need this case looked at again, I don’t understand why I got left out to dry even though eBay simple delivery is meant to provide a layer of support for sellers.