@dark12005 wrote:
Hi
I've asked for an order to be cancelled - confirmed 13.47 on 09/03/26 as the item (purchased 8pm 04/03/26) has not been dispatched. Seller has not communicated any reason for delay. so, a) Why do I have to wait until 13/03/26 for ebay to step in when 72 hours is 13.47 12/03/26. b) Furthermore, I left negative feedback for the seller. The seller has had that removed and I do not appear to be able to add any more. I don't see why ebay is taking the seller's side re the feedback when I am expressing my experience of the transaction for the benefit of others.
Hi dark12005, thanks for your question.
When you request a cancellation, it is up to the seller whether they want to cancel the order or not. If the order was cancelled, your refund would be issued straight away after the cancellation is accepted. If your order was cancelled, but you didn't receive a refund, please let me know. However, the seller is given time to respond to your cancellation request, which is why you'd need to wait for this before we can take any further actions.
Regarding feedback, when an order is cancelled the seller can request feedback to be removed as per our policies, you can confirm this here.
Thank you,
Marco
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