Good afternoon Team

We have recently seen an increase in cases where items sent through eBay’s Global Shipping service are not being delivered to our customers.

While we understand that sellers are protected when using this service, it becomes difficult when customers contact us asking for delivery updates, as we have limited visibility once the item leaves the UK hub.

This makes it challenging to maintain the level of customer service we aim to provide.

Could you please advise whether there is any way for sellers to access additional shipping or tracking details so that we can better assist our customers with delivery enquiries?

Pitney Bowes which is part of eBay global shipping is as much use as a chocolate teapot for tracking information, so I was wondering if eBay suggests anything else please.

Best wishes