App not working - update required

[chrisjo-714]

Just tried opening the app on my android phone and get the message "this version is no longer supported. Please update to the latest version".  Pressing the "update" goes to Google play but the only options are "Uninstall" or "Open" - no option to update. Pressing "Cancel" closes the app.

I suspect they pushed a new version of the app to deal with the changes introduced overnight but something has gone wrong somewhere.

Anyone else got this issue?

[jacksonli74]

I've just gone into the web browser and clicked on the 3 dots and added to
home page and in my account

[ukretirementsale]

Try deleting your login details and enter them manually, paying attention to every letter, digit and symbol. It's happened to me a few times, on different websites. If that fails, contact eBay and explain the problem.

[jackson692]

That's a great idea! Ill try that! Still a shame we cant download the app.
They will lose a lot of customers.

[ukretirementsale]

According to the eBay announcement, there is a version of the app that works with iOS 16. I don't know much about Apple devices, I have an Android phone. Please follow their instructions. If you can't update it, come back here and hopefully someone with an Apple device will help you. If all else fails, contact eBay customer Services and explain your problem.

[sherajune]

Yes, i cant open the app exactly like yoy. Driving me nuts

[ukretirementsale]

Click here to read the eBay announcement:

https://community.ebay.co.uk/t5/Announcements/Updating-the-eBay-app-latest-version-guide-supported-o...

Their instructions explain the situation and can be followed. Please read some of the posts on this thread. We all know how you feel. If you are still stuck, come back here and someone will try to help you. It would be a great help to know which version of operating system you have?

[ukretirementsale]

It's a bit of a long shot on this thread but has anyone successfully updated the app, with the correct operating systems. If so, please can you do a review of it on, say, youTube. I'd like to see if it's worth all the hype. Post the link here. Thank you.

[beno40]

No, not possible to update for my phone a Samsung S8

Samsung ended software support for the Galaxy S8 and S8+ on May 5, 2021, so it is not possible to update them to Android 10

[sml192]

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@ukretirementsale wrote:

It's a bit of a long shot on this thread but has anyone successfully updated the app, with the correct operating systems. If so, please can you do a review of it on, say, youTube. I'd like to see if it's worth all the hype. Post the link here. Thank you.

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There is nothing visibly different with the new version of the app, as far as I can tell, if that is what you are asking. 

[beno40]

No updates are possible

[sherajune]

Thank you

Sent from Outlook for Android<>

[mispozd-0]

Hello. I use the android 9.onmyphone and can't update my App.. can you help me with thu problems please 

[geraldine3334]

I have this issue with my android 9. I am unable to update my phone. I would like to browse/sell but now cannot. 

[tressygirl]

In case you have missed the message from eBay I can repeat this below for you,  it looks like Android 10 or higher now only works with the latest app update.

Please see eBay's information here:

https://community.ebay.co.uk/t5/Announcements/Updating-the-eBay-app-latest-version-guide-supported-o...

Members have reported deleting the app and using the browser works well.

@geraldine3334 

@mispozd-0 

[j0hnnybi0nic]

Using  a browser works fairly well, but doesn't have all the bells and whistles of the app (notifications, for one thing).

You can also create a shortcut to the browser 'application' on your phone's home screen, which I find quite useful - see my previous post for details (if you can't find it, I'll re-post)

[beno40]

Notifications is a big miss

Get Outlook for Android<>

[geraldine3334]

It's odd that ebay are ok with losing customers like this. I've tried using the browser (usa) but found the search is not great. I guess I'll have to give up on it then

[tressygirl]

Yep,  this  has not been greeted with open arms by  app users.

Many unhappy peeps !

@geraldine3334 

[rey.lir.god0kv]

I’ve finished with eBay it’s too much faffing about without the app.I won’t be the only one I’m sure .😡

Sent from my iPhone

[mispozd-0]

Thank you