I bought a TISSOT watch from ag watch shop (CRM in Blessington, Ireland) on eBay. The watch has a problem after 2 months and I asked the seller about could I contact with a local Tissot service (it was original, registered on Tissot site) but they asked me to send back as "it is our responsibility". After they got the watch with tracked parcel, they doesn't communicate, doesn't respond on my letters, only asked what was the tracking number and eBay number...and still no communication, it 30 days has gone. I plan to proceed a legal action. The law enforcement agency (EU so no problem) will submit a formal request for information through the appropriate legal channels and eBay fully cooperates with law enforcement authorities and will provide any necessary information upon receiving a valid legal request. I have the postal certificate about CRM received the watch at the address provided by ag watch shop. Do you have any experience, is it a proper way or how could I speed up the process. Sooner or later I will get the watch or money, but needs extra time and effort for both parties... If eBay could push a little the seller for communication, it would be OK but as it over 30 days, they support only if I start a legal claim.
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